Global Freight Operations Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Bready* to make a change?

This Global Freight Operations Manager role is set up to be the point of contact between Toast stakeholders, transportation vendors and warehousing service providers. The primary objective is to coordinate and manage movement of inbound hardware inventory via air, ocean, truck and/or other couriers along with any other services needed in the transportation of Toast goods as needed.

This person will ensure all transportation services are handled to best serve Toast and its customers in the most time efficient and cost-effective manner while managing risks associated with these services.

About this roll* (Responsibilities)

• Coordinate, schedule and monitor all imports from overseas manufacturing partners as well as inbound freight from domestic suppliers in alignment with planning specified cargo ready dates and expected receipt dates

• Proactively work to resolve all shipping exceptions while goods are in transit

• Work with partners to determine best and alternate routes dependent on vessel and port capacities, space limitations, delays, etc. while minimizing costs and risks

• Manage all required documentation for all inbound global freight shipments

• Manages, summarizes and effectively communicates shipments risks appropriately to internal cross functional team members across planning, commercial and logistics teams

• Manages carrier selection and performance through monitoring and measuring key metrics

• Conducts freight cost analysis for reporting purposes and opportunity identification

• Awareness and adherence to global trade regulations

Do you have the right ingredients*? (Requirements)

• Attention to detail, analytical skills and well organized

• Possesses Intermediate Google Sheets and and/or Excel expertise with an ability to structure datasets, apply analytical formulas (e.g., pivot tables, lookups, logical functions), and create accurate reports that drive decision-making

• Efficient in other Microsoft Suite applications (i.e. docs, slides)

• Able to handle multiple tasks simultaneously and flexible/comfortable with shifting priorities

• Strong time management skills (works well with deadlines)

• Understanding and able to use transportation management systems

• Understand Bills of lading, terms of sale (liabilities)

• Understanding of imports, dispatching of documents and pre-dispatching of import documents

• Expert in overall freight import scheduling, booking and processes (all modes)

• Some familiarity with custom documents, 3461, 7501, HTS, delivery orders, etc.

• Able to monitor, track, and update workflows

• Knowledge of international shipping A-Z for density, size limitations, regulations, and requirements

• Knowledge of domestic LTL and truckload services, multi-modal cargo density, linear ft rule, etc.

• Stays up to date knowledge of current regulations and changes with DOT, CBP, USDA, AD/CVD, FDA, EOA, TSA and all other US Government laws.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range
$97,000—$155,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.