Global Finance Modernization Program Training Manager (18 Month Contract)

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Global Finance Modernization (GF Mod) is a multi-year transformation to enable Global Finance to achieve its vision of being a strategic advisor to the business where Finance is shaping and leading critical strategic initiatives across the enterprise, driving growth, and creating enterprise value. This program focuses on all aspects of Finance, including transformation across our people, processes, operating model, and technology. GF Mod will improve the employee experience and allow Finance to deliver a more seamless and consistent experience to its customers. 

Note: This is a fixed term contract expected to end October 2027.

As the Program Training Manager, you will play a pivotal role in developing the trainings that will enable new ways of working, drive the successful implementation of a Finance technology system, and support process improvements across the Global Finance team. This role will report to the GF Mod Program Training Lead. You will be responsible for supporting the creation and execution of a comprehensive training strategy to ensure a smooth transition and adoption of the new Finance systems, tools, and processes. You will partner closely with Market Training Leads to help them execute the training strategy, in adherence with the overall change strategy, at the market level. This role requires a deep understanding of change management, strong project management skills, and ability to effectively train employees at all levels and cultures.

Key Responsibilities:

• Collaborate with the GF Mod Program Training Lead to develop a robust training strategy that aligns with the objectives of the GF Mod program  
• Validate a thorough assessment of training needs across various departments and user groups to identify knowledge gaps and create targeted training plans 
• Create high-quality training materials, including user manuals, online tutorials, videos, and other resources to support end-users in understanding and utilizing the new finance systems effectively 
• Develop engaging training sessions, workshops, and webinars for employees, Franchisees, and suppliers; and support Market Training Leads with the skills and knowledge required to deliver these sessions.  
• Leverage a consistent and comprehensive training approach that is user-friendly, and tailored to different audiences 
• Lead translation efforts across markets, ensuring a framework is in place for local translation work, and markets are aligned on project plan to translation timing and reviews
• Collaborate with Market Training Leads to identify and train a network of champions or superusers who can provide ongoing training and support to employees within their respective teams
• Monitor the effectiveness of the training program through feedback mechanisms, surveys, and user assessments, and continuously refine the training materials and delivery methods based on feedback and performance data 
• Collaborate with cross-functional teams, including IT, Finance, and project management to ensure seamless integration of the Finance system and alignment with organizational objectives 
• Maintain comprehensive training documentation, including training schedules, attendance records, and evaluation reports. Provide regular progress reports to project stakeholders 

The ideal applicant will have the following skills and experience: 

• Proven experience leading training initiatives, including the implementation of cloud-based Finance systems 
• Training experience for Finance systems like Oracle ERP, Oracle Fusion Data Intelligence, Kyriba, TRIRIGA, Concur, etc. highly preferred
• Strong project management skills with the ability to manage multiple priorities and stakeholders 
• Excellent communication and interpersonal skills, with the ability to engage and train individuals at all levels of the organization 
• Proficiency in designing and delivering engaging training sessions using various methodologies 
• Familiarity with change management principles and practices 
• Strong analytical and problem-solving skills 
• Ability to work effectively in a global and multicultural environment 

Nice to have: 

Bachelor’s degree in human resources, organizational development, or a related field

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.