Global Facilities Response Supervisor

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Global Facilities Response Center is an essential component within Medtronic's Global Facilities Operations organization. It acts as the heartbeat of our daily operations, intaking work requests, dispatching work orders, setting priorities, and scheduling tasks for our global facilities management and maintenance teams. The Response Center maintains smooth operations, offers consistent experience for our workforce, and addresses operational issues daily.

The Global Facilities Response Supervisor role is a process expert, possessing leadership competencies, basic business acumen, a champion of the Medtronic Mindset culture and a consistent driver of Operational Excellence. This supervisor will primarily act as a process lead with strategic responsibilities where he/she will execute deliverables in order to sustain a high-performing and motivating work culture in the Bogota Shared Service team.

This in-person role is based in Medtronic’s shared service center in Bogota, Columbia.Key Responsibilities:

• Supports the Response Center Manager in overseeing direct response to work requests, aligning with facility resources and dependencies

• Assists with timely and consistent dispatch of work requests and facilities emergencies globally

• Leads the Global Facilities Response team (Specialists) in the absence of the Manager, serving as the primary point of escalation during those periods

• Maintains clear communication between requestors and facilities teams, ensuring continuity regardless of Manager availability

• Monitors team performance against established KPIs and flags trends or concerns to the Manager

• Supports on-site facilities staff with the computerized maintenance management system (CMMS) as a day-to-day platform resource

• Participates in and helps facilitate periodic table-top exercises for emergency facilities scenarios

Must Have:

• Understands foundational supervisory approaches such as task delegation, work scheduling, prioritizing, and team coordination

• Requires working knowledge of technical or operational practices within the assigned discipline

• Requires solid knowledge of the job area, typically obtained through relevant experience or a combination of education and experience

• Requires 1+ years of experience in a facilities, operations, or related environment with a high school diploma or equivalent

• Self-starter who can independently manage team priorities and maintain operations when the Manager is unavailable

• Proficiency reading and analyzing dashboards

Nice to Have:

• Task-oriented with a track record of delivering results against team goals

• Strong communication skills with the ability to relay information clearly across requestors, staff, and management

• Mindset of continuous process improvement and willingness to suggest operational enhancements

• Proven work experience with a CMMS or similar project management system (i.e. eMaint, Maximo, MainSaver, Ultimo, Fieldware, Jira, Monday.com)

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here