Global Delivery Simplification - Senior Manager

Job Description

Job Title : Officer – Global Delivery Simplification

Who we are looking for

Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland, Bangalore, Hyderabad, Mumbai, Chennai, Coimbatore, Pune in India.

Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.

Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles. 

State Street is in the midst of the next evolution of its IT and Operations operating model with the end state goal of delivering a seamless experience to its institutional clients around the world. As part of this simplification effort, we seek to hire a Assistant Vice President.  This role is expected to lead and drive strategic initiatives to achieve business outcomes, deliver transformation and innovation goals.

What you will be responsible for

As an Officer, you will be required to:

• Support Global Delivery simplification initiatives within India or across all global locations

• Identify opportunities for efficiencies (to improve productivity and SLA performance) and drive delivery of such projects (automation, process improvements)

• Drive adherence to the OKRs / KPIs to evaluate performance and drive reduction in variability/defects in critical business processes

• Support innovation projects through the operational excellence agenda.

• Work with stakeholders independently to obtain additional information that may be necessary from time to time to execute automation solutions

• Collaborate with Operations, Transformation and Technology teams globally to ensure consistent service delivery, client solutions and client satisfaction

• Partner with the leadership to execute on process re-engineering changes globally

• Provide timely updates / reports to the executive management on the initiatives and escalate or seek support whenever required to ensure seamless execution of initiatives

What we value:

These skills will help you succeed in this role:

• Advanced skills in process improvement and problem-solving and good project and change management skills

• Ability to prioritize multiple responsibilities to meet internal and industry deadlines.

• Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.

• Result oriented with an ownership and accountability mindset

• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

• Embed risk excellence culture across the teams

• Commercial acumen - Understanding of cost/budgets

• Encourage and drive a culture of change and ideation

Education & Preferred Qualifications:

• Bachelor’s Degree or Post graduate Degree in Commerce or Computer Science or equivalent preferred

• Knowledge of Lean methodologies & certifications like LSSBB and/or project management will be an added advantage

• Microsoft Office suite skills – proficient in Excel, PowerPoint, Power Query is essential.

• Data Analytics & Visualization - Skills in data interpretation, dashboarding, and tools like Power BI or Tableau are required for informed decision-making

• AI & Machine Learning: Basic understanding AI-driven solutions, including anomaly detection and predictive analytics, is added advantage.

• Process Reengineering Tools: Knowledge of platforms like Power Automate and Relay for Workflow optimization would be an advantage

Additional requirements:

• 8 years + experience in financial services, preferably having managed transformation initiatives

• Strong Stakeholder and Relationship Management skills

• Ability to develop business relationships, both within and outside of the organization

• Excellent interpersonal, organizational and communication skills

• Strong problem resolution and analytical skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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