Global Care Manager

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Global Care Manager, you will foster trusting relationships within the Global Care Team and serve as a central facilitator for our global programs and service delivery model. You will be responsible for upholding accountability for team output and performance, ensuring that the team has the mechanisms necessary to enhance the global care experience while aligning with evolving business needs. Your role will involve tackling challenges strategically, uncovering innovative solutions, and collaborating closely with stakeholders from various departments and third-party entities to implement effective protocols during the rollout process.

Additionally, you will oversee ongoing management and oversight of team performance, working in tandem with the Director of Care to uphold the delivery of high-quality experiences for our members in these expanding markets. Your focus will include driving continuous improvement within the organization and addressing specific business requirements as needed.

You will report directly to the Director of Care II.

To be successful in this role:

Team Culture and Development

• Manage a team of up to 15 people.

• Lead development and execution of team communication plan that builds upon awareness and consistency in messaging

• Demonstrate and fosters behaviors we expect to see across the team, conducting ongoing comprehensive reviews of Care Management team

• Clearly communicates goals, vision, and expectations

• Empower autonomy and decision-making authority within the team

• Provide ongoing recognition and feedback, both big and small

• Create a collaborative and inclusive environment where diverse ideas and values are safely shared

• Deal with conflicts promptly and constructively

• Establish a team structure that provides care support with optimal growth pathing

Delivery Bottlenecks and Resolution

• Oversee resource allocations to ensure allocated appropriately (human, financial, and technological)

• Look for opportunities to automate repetitive tasks that may contribute to delays, while fostering dialogue for future innovation

• Promote problem-solving workshops or brainstorming sessions to involve the team in finding solutions

Innovation and Adaptability

• Encourage a growth mindset, leading the culture of innovation of continuous improvements

• Participate in new program launches, with an ability to shift to new ways of thinking for scalability

• Oversee and implement service delivery changes for Care Team, while ensuring execution is complete and reviewed ongoing

• Think outside the box, come with new ideas that promotes positive business impact across key metrics

Efficiency Management and Oversight

• Implement performance metrics across Global Care, ensuring consistency in follow-through and Quality assurance.

• Enhance Managers' capability to lead metrics-driven discussions, including FAQs and office hours.

• Participate in Monthly Manager Reviews (MMR).

• Manage budgets and hiring related to areas of focus, adjusting resource allocation as needed to address imbalances while ensuring optimal Capacity Oversight.

Qualifications

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• Work experience, primarily in multi-site tech-enabled service organization; healthcare specific experience preferred

• Prior experience with overseeing roll-outs across different markets and countries

• Track record of success with a business through a period of rapid scale and/or extreme transformation

• Proven success in a startup environment: rigorous, energetic, agile, and flexible

• Possesses exceptional management, and communication skills that are conducive to an environment where issues are identified and resolved

• Strong presence with the ability to establish relationships decision-makers

• Preferred 5+ years in executive level role overseeing diversified workforce

Total Rewards Package

The starting salary for this position is £80,000 - £92,000.

*Please note, working hours are 8am-4:30pm GMT 3 days per week and 10am-6:30pm GMT 2 days per week.

• Remote work environment.

• Medical, dental and vision benefits within 30 days of hire.

• Retirement saving account with matching company contributions.

• Mental health benefits.

• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).

• Sick and Caregiving Days.

• Professional development initiatives for growth.

• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and UK-based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access

• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating

• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here: https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy

For those who require reasonable accommodations, please let us know on your application or email us at [email protected].