Global Billing Operation - Manager

• Why this role is important to us

Global Billing Operations (“GBO”) is responsible for all of State Street’s client billing processes across the globe. The remit spans across Asset Servicing, Alpha, Global Markets, Global Advisors and the Digital division, covering over 50+ billing processes and 40+ legacy platforms. GBO is undergoing a multi-year transformation spanning people and operating model, processes and controls, data automation and technology.

State Street has established a Global Billing Function under Global Delivery under Controllership, which is responsible for Billing Transformation, Client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities, and also includes centers residing in State Street Shared Service locations in India, Poland and China.

• Job Purpose

• State Street has committed to significantly automating and streamlining the technology and data associated to its varied billing processes. As part of this commitment, there is a dedicated Billing Transformation organization responsible for developing and implementing the appropriate strategy to migrate from legacy, manual processes to a highly automated environment with more robust controls. A significant component of the Transformation team is located in the GD and responsible for several key areas of implementing the transformation efforts.

•  Manager Data Sourcing – Global Delivery (“GD”) will be supporting Billing Transformation Data Lead, as the team implements billing transformation strategy across data sourcing, will be partnering with teams to monitor, track, report progress, targets and outcome linked to target state operating. This role will be responsible for ensuring data is available for within agreed SLA for timely client billing, support new sources identification across all regions, automation, user acceptance testing of new  data source, system build out validation and conversion to provide insights, status, opportunities and ensuring that various components of underlying processes are run as expected –in line with the strategy and prioritization defined by the Head of Billing Transformation to achieve the goals of migration to the single, Oracle based platform (ORMB).

What you will be responsible for

• Partner with Data Operations, Data Providers to ensure data ( automated and manual is available) within agreed SLA, for timely client billing.

• Support, partner with invoicing teams ( across regions) to help identify opportunities for reduction , conversion for manual data sources to automation in Data Hub ( at product, system level)

• Partner with Fee Schedule Governance, Data Governance  –data sourcing for new services to clients, partner on billing methodology, data, SLA, data source provider agreement. as we drive onboarding new clients.

• Lead alongside Data Hub Product Lead enhancement, implementation Data Exchange Hub- for tracking, monitoring, reporting for Manual Data Sources, and automation

• Align on prioritization ( conversion, DCO and billability) with Product ( DMH, CSA, ORMB), and optimize existing data sources.

• Partner with Data Governance to monitor, track data lineage – metrics, conversion, manual data source consolidation

• Support broader teams- across Data Ops, GBIC, Product Enhancement in setting up required reporting and progress metrics, setting up cadence to report out progress, issues and remediation

• Partnering and providing status and leadership updates to GBO Leads, Cross functional stakeholders, in collaboration and partnership with Data & Governance organization;

• Promote risk excellence culture and looking at opportunities for continuous improvement.

Expectations:

• Bachelor’s  degree in accounting, finance, economics, statistics, or a related field and 10+  years’ experience ideally covering the following:

• Experience in process and controls documentation

• Financial services setting

Skills required:

• Qualitative and quantitative analytical skills

• Strong critical thinking, problem solving and decision-making skills

• Attention to detail, ownership and accountability

• Ability to navigate and partner with various stakeholders

• Ability to lead teams and manage cross functional teams

• Positive attitude, organized, self-starter, with a history of contributing to a successful, diverse team

• Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment

• Ability to influence across siloes and work with broader teams and a collaborative attitude

• Must possess strong communication skills with ability to participate

Education & Preferred Qualifications

• Bachelor’s/Master degree in IT/Finance or equivalent industry recognized qualification

• Must have a minimum of 10 years of relevant experience in Financial/Global Services Organization /Investment banking related IT Industry

Additional requirements

• Experience in setting up managing, people, managing and tracking deliverables, setting up reporting cadence ability to summarize – and provide status to key stakeholders.

• Understanding of State Street – functional structure- and experience in GD, Operations ( would be an added advantage)

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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