Global Benefits Manager

The Global Benefits Manager will lead the strategy, design, administration, and evolution of
employee benefit programs across 10+ countries and expanding regions. This includes full
ownership of global health, retirement, wellness, and insured benefit programs as well as
responsibility for administering and continuously improving the company’s global Leave of
Absence (LOA) programs (parental, medical, personal, and statutory leave).

This role ensures all benefit and leave programs are competitive, compliant, scalable, and
aligned with our culture and total rewards philosophy. As the business grows, this leader will
build repeatable frameworks to support new market launches while elevating employee
experience in existing regions.

This role also partners with the Atlanta Office Administrator: providing coaching, mentorship,
and local HR leadership to foster a respectful and engaging workplace. This includes backup
office support during absences and collaboration on monthly engagement and wellness
initiatives. The Office Administrator maintains a dotted-line reporting relationship to this position.

WHAT YOU WILL DO:
• Strategy & Program Design
• Develop and manage global benefits strategy that balances local market expectations, talent competitiveness, and financial stewardship.
• Conduct benchmarking and vendor evaluations by country; recommend program enhancements based on data, business goals, and employee experience.
• Partner with Compensation to align benefits philosophy with total rewards strategy and employer value proposition.
• Build a roadmap for future benefit expansion, including wellness, retirement, leave programs, EAP offerings, and flexible benefits.

• Leave of Absence Program Management
• Serve as global program owner and subject matter expert for all leave programs (paid/unpaid, statutory, and company-provided), ensuring alignment with total rewards strategy and legal requirements.
• Oversee and direct a third-party LOA administration vendor responsible for day-to-day case management, eligibility determination, employee communications, documentation, and return-to-work coordination.
• Ensure vendor performance meets service levels, compliance standards, and employee experience expectations; manage escalations and continuous improvement.
• Maintain a governance framework for global leave policies, ensuring alignment with regulatory requirements across regions (FMLA, ADA, UK Shared Parental Leave, India Maternity Benefit Act, etc.).
• Develop and maintain employee- and manager-facing LOA guides, FAQs, policy documents, and workflows in partnership with the vendor.
• Partner with HRBPs, Legal, and local leaders on sensitive, complex, or high-risk leave cases requiring internal oversight or accommodations.
• Coordinate downstream impacts with Payroll, HRIS, and Finance while ensuring the vendor provides accurate reporting, documentation, and payroll feeds.
• Monitor compliance, reporting, and audit readiness across all geographies with vendor-supplied data and documentation.

• Operations & Administration
• Oversee day-to-day benefits administration across multiple regions, including renewals, vendor management, escalations, and annual enrollment cycles.
• Ensure smooth handoffs between HRIS, Payroll, Finance, and local HRBP teams for accurate eligibility, deductions, and reporting.
• Provide enablement, training, and reference materials to HR Operations and Talent
• Acquisition teams to ensure they can confidently address Level 1 employee benefits inquiries and escalate complex cases appropriately.
• Manage benefits budget forecasting, invoice reconciliation, and costs across multiple countries.
• Own benefits communications: policies, employee guides, onboarding materials, FAQs, and manager enablement.

• Compliance & Governance
• Maintain compliance with local statutory requirements, including health insurance, pension, social contributions, and mandatory leaves.
• Ensure documentation, contracts, and enrollment processes meet legal standards in each jurisdiction.
• Partner with Legal and external consultants on regulatory changes and audits.
• Lead annual benefit plan governance reviews and secure approvals from executive leadership.

• Global Expansion & Scaling
• Build repeatable playbooks for benefits set up in new countries (vendor selection, plan design, cost proposals, implementation timelines).
• Coordinate with Talent Acquisition, Finance, Payroll, and Legal during global hiring or entity launches.

• Employee Experience & Insights
• Measure benefit utilization, employee sentiment, and vendor performance; recommend improvements based on data.
• Drive employee education around total rewards, including wellness, financial education, and mental health support.
• Manage escalated employee cases with empathy, accuracy, and discretion.

• Office & Engagement Support (Atlanta Office)
• Provide backup support for the Atlanta Office Administrator, stepping in during time off, PTO, or high-volume periods.
• Collaborate on monthly employee engagement initiatives and events (virtual and in-person).
• Provide guidance, coaching, and operational alignment for the Atlanta administrator, who maintains a dotted-line reporting relationship to this role.
• Assist with office-level communications, vendor coordination, wellness activities, or team-building efforts as needed.

WHAT YOU BRING:
• 10+ years of progressive experience in employee benefits, including at least 3 years managing multi-country programs.
• Experience overseeing benefits in at least 5–10 countries across regions such as EMEA, APAC, and North America.
• Familiarity with statutory requirements and supplemental benefits globally.
• Prior experience in a high-growth, multinational organization (software/SaaS ideal).
• Demonstrated ability to manage vendors, brokers, and benefit partners across time zones.
• trong analytical and communication skills, with ability to build executive-ready proposals and messaging.
• Experience working in lean or hybrid HR models where hands-on support is required.
• HRIS and payroll system fluency; experience supporting integrations or global workflows.

Nice to Have
• Experience with Workday, Dayforce, or other global HCM platforms
• Benefits experience supporting both employees and contractors / EOR models
• Familiarity with global mobility or global leave programs
• Professional certifications (CEBS, GBA, CIPD, WorldatWork)
• India-specific benefits experience

Success in This Role Looks Like
• Scalable benefits infrastructure that supports rapid global expansion
• Strong vendor partnerships and cost-efficient programs
• High employee satisfaction with benefits and clear communication
• Zero compliance gaps across all operating countries
• Smooth annual renewals and audit-ready documentation
• Ability to anticipate global benefit trends and recommend timely improvements

Work Environment:
• Hybrid role with 3 days a week in our Atlanta office.
• Collaborative and inclusive company culture.
• Opportunities for professional development and growth