GiaB Tech Support Specialist (Game in a Box)

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry. 

 

Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative. 

Join our team as a passionate GiaB Tech Support Specialist to lead and innovate within our Games Portfolio!

           What You'll Do:

• Lead onboarding of internal teams and external partner studios to the Game in a Box (GiaB) platform
• Guide users through platform capabilities, best practices, and production workflows
• Ensure smooth setup including access management, permissions, and environment configuration
• Act as the first point of contact for GiaB-related support queries and issues
• Provide expert guidance on effective tool usage across different production scenarios
• Troubleshoot issues and collaborate with technical teams to resolve them efficiently
• Create and maintain user documentation, tutorials, and onboarding materials
• Develop structured learning resources (guides, videos, walkthroughs) for different user groups
• Organize and deliver training sessions, workshops, and knowledge-sharing initiatives
• Monitor platform usage and identify opportunities to improve usability and efficiency
• Promote best practices and standardized workflows across teams and partner studios
• Gather user feedback and translate it into actionable insights for product improvements
• Collaborate closely with Product Managers and development teams on feature rollouts
• Support backlog refinement with user-centric feedback and identified pain points
• Participate in testing and validation of new features from a user perspective
• Support production teams in resolving blockers related to GiaB usage
• Ensure high standards of quality and consistency across GiaB-based productions
• Track support trends and proactively improve the platform experience
• Contribute to scaling GiaB adoption across the organization and partner network

          Who You Are:

• Experience in technical support, product support, or a similar role (preferably in gaming or tech)
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Hands-on, problem-solving mindset with a strong sense of ownership
• Experience with onboarding, training, or documentation creation
• Ability to collaborate cross-functionally with product, tech, and production teams
• Familiarity with game development pipelines or tools is a strong advantage

Extra Points For:
• Experience working with live products or production tools
• Understanding of game development workflows
• Experience supporting external partners or distributed teams
• Basic technical knowledge (e.g., APIs, configurations, tooling ecosystems)

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us to bring your creativity and leadership to a dynamic and innovative team!

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. 

Please apply anyway — we’d love to hear from you.

Expected Salary:

UoP - 11,900 PLN gross- 14,700 PLN gross

B2B - 17,000 PLN net+vat -  21,000 PLN net+vat