Gestor de cuentas (VM)

Distro

Belize permanent

Posted: March 4, 2026

Required Skills

Job Description

🚀 ¡Estamos contratando! Account Manager – Departamento de Relaciones con Clientes
Si te especializas en soluciones de nómina (Payroll), recursos humanos y disfrutas ser el punto clave entre los clientes y los equipos internos, esta oportunidad es para ti. 🌟
⭐ Responsabilidades principales
🔹 Gestionar y fortalecer relaciones de confianza con clientes.
🔹 Realizar seguimientos proactivos que impulsen la satisfacción y lealtad.
🔹 Resolver inquietudes de forma ágil y coordinar escalaciones cuando sea necesario.
🔹 Identificar oportunidades de nuevos servicios y apoyar al equipo de ventas (upselling).
🔹 Mantener documentación clara y precisa en cada interacción.
🔹 Utilizar herramientas como Asana y ZenDesk para seguimiento y tareas.
🔹 Colaborar con otros departamentos para garantizar una experiencia impecable.
🔹 Participar en llamadas con ejecutivos y mantener comunicación profesional y efectiva.
🔹 Gestionar servicios adicionales (control de tiempo, servicios de RR.HH.), desde propuesta hasta entrega.
🔹 Apoyar en la implementación de nuevos proyectos con clientes.
🎯 Requisitos y habilidades
✔ Licenciatura en Administración, Mercadeo, Comunicación, Gestión de Proyectos o afines.
✔ 3 a 5 años de experiencia en Account Management o gestión de proyectos.
✔ Inglés C1 o superior ✔ Experiencia comprobable en resolución de problemas con clientes.
✔ Capacidad para gestionar múltiples proyectos simultáneamente.
✔ Proactividad, autonomía y mentalidad de trabajo en equipo.
✔ Manejo de Microsoft Office y Teams; deseable experiencia con Asana y ZenDesk.
✔ Experiencia previa en cuentas de Nómina (Payroll)

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