German speaking Technical Support Specialist (d/f/m)

What is Leapsome?

Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Du möchtest komplexe technische Herausforderungen lösen und Nutzer:innen zum Erfolg verhelfen? Hast du Freude daran, tief in Systeme einzutauchen, Probleme an der Wurzel zu analysieren und smartere, effizientere Lösungen zu finden – auch mit Unterstützung von KI? Dann freuen wir uns darauf, dich kennenzulernen! Wir suchen eine:n Technical Support Specialist zur Verstärkung unseres Berliner Support-Teams. In dieser Rolle bist du die erste Anlaufstelle für unsere Nutzer:innen, analysierst Probleme, beantwortest technische Fragen und stellst sicher, dass jede:r Kund:in das Beste aus unserer Plattform herausholt. Dabei arbeitest du eng mit deinem Team sowie mit anderen Abteilungen zusammen, um ein nahtloses Support-Erlebnis zu bieten, das unseren Anspruch an Qualität und Innovation widerspiegelt.

Deine Aufgaben:

• Betreuung unserer Kund:innen per E-Mail mit Klarheit, Empathie und technischer Tiefe

• Eigenverantwortliche Bearbeitung von Anfragen von Anfang bis Ende und Sicherstellung einer zeitnahen, effektiven Lösung

• Analyse und Troubleshooting komplexer Probleme zur Identifikation der Ursachen

• Enge Zusammenarbeit mit Support, Produkt- und Engineering-Teams zum Austausch von Erkenntnissen und zur Lösung wiederkehrender Themen

• Mitarbeit an interner Dokumentation, Self-Service-Ressourcen und der kontinuierlichen Verbesserung unserer Support-Prozesse

• Durchführung von Webinaren und Office Hours, um unsere Kund:innen mit Wissen zu befähigen

• Einsatz und Erprobung von KI zur Optimierung von Workflows, Automatisierung von Erkenntnissen und Steigerung der Support-Qualität

Dein Profil:

• Technisch neugierig und lernst neue Systeme schnell; es macht dir Spaß, Zusammenhänge in einem vielseitigen Produkt zu erkennen

• Erfahrung im Customer Support und im technischen Troubleshooting (SaaS-Erfahrung von Vorteil)

• Klare und sichere Kommunikation auf Deutsch und Englisch

• Gut organisiert, proaktiv und sicher im selbstständigen Umgang mit mehreren Prioritäten in einem dynamischen Umfeld

• Freude an konzeptioneller Arbeit sowie gute Projektmanagement-Skills, um Ideen in die Umsetzung zu bringen

• Hohe Motivation zur kontinuierlichen Verbesserung – sowohl der Customer Experience als auch unserer Arbeitsweise

• Begeisterung für den Einsatz von KI, um deine Arbeit effizienter zu gestalten und neue Wege zu finden, Nutzer:innen zu unterstützen

Benefits at Leapsome

• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025

• Teammates: Join a diverse and international team of talented, smart, and kind people

• Feedback and recognition: We value feedback exchange and celebrating successes — big and small

• Hybrid model: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany

• Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year

• Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform

• Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome

• Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription

• Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness

• Corporate Benefits: Get exclusive discounts and deals from our partners.

• Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000

• Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights

• Competitive pay and pre-IPO equity package

Leapsome’s values

We stay true to our values in everything we do at Leapsome. 

• Seek impact — What brought us together is the desire to make work fulfilling for everyone. We’re like-minded in that we seek out and hold ourselves accountable for the impact we want to have in this world.

• Listen & learn — We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners.

• Challenge the status quo — We regularly challenge ourselves. We don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways.

• Take ownership & pursue excellence — We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations as we strive for excellence.

• Be honest & transparent — We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care.

• Be kind & humble — We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego.

Excited to be part of Leapsome? 😊

Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙

A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Help us make work fulfilling for everyone!

At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.

Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!