German Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 20, 2025

Required Skills

Job Description

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Streaming TV & Movie Services Department for one of our clients! In this key Entry Level role, you will be the go-to support person for our German-speaking clients, providing them with exceptional assistance as they navigate our streaming services and explore a wide array of TV shows and movies.

This position is perfect for individuals who are passionate about entertainment and customer service. You will play a critical role in enhancing the viewing experience for our users by promptly addressing their inquiries and resolving any issues they may encounter.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with account management, streaming issues, and service features
• Accurately document customer interactions and resolutions within our CRM system
• Collaborate with technical and product teams to troubleshoot complex issues
• Provide users with information on new content and features
• Collect and relay customer feedback to improve our services
• Participate in training sessions to stay updated on product offerings and policies

Requirements:
• Fluency in German and English, both written and verbal
• Previous experience in customer support, ideally in the streaming or entertainment sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits:
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.