German Speaking Customer Support for Luxury & High-End Brand Retail Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 21, 2025

Required Skills

Job Description

Mercier Consultancy is seeking a German Speaking Customer Support Representative to join our Luxury & High-End Brand Retail Department for one of our clients! In this prestigious Entry Level role, you will be the first point of contact for our discerning German-speaking clients, delivering exceptional service and support while representing some of the most esteemed brands in the luxury market. Your language skills and customer service expertise will ensure our clients receive an unparalleled shopping experience.

This position is perfect for individuals who have a passion for luxury brands and a commitment to providing top-tier customer service. Join our team and help us create lasting impressions for our high-end clientele.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with inquiries related to luxury products, orders, and returns
• Document all customer interactions accurately in our customer management system
• Collaborate with internal teams to resolve client issues promptly
• Provide detailed product information and recommendations to enhance the customer experience
• Gather client feedback to continuously improve service quality
• Participate in training sessions to remain knowledgeable about our brands and offerings

Requirements:
• Fluency in German and English, both written and verbal
• Previous experience in customer support, preferably within luxury retail or related fields
• Outstanding communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to delivering exceptional customer service
• Ability to handle multiple inquiries in a fast-paced luxury environment
• Familiarity with customer support systems and tools

Benefits:
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...

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