German Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is excited to announce a new opening for a German Speaking Customer Support Representative in our Food Delivery Service Department! In this role, you will be the principal point of contact for our German-speaking customers, providing exceptional support and ensuring they have a delightful experience while using our food delivery services.

This position is ideal for individuals with a passion for customer service and an interest in the food industry. You will assist customers with their inquiries, resolve issues, and contribute to making their experience seamless and enjoyable.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist customers with order questions, delivery issues, and service information
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Provide relevant information about menus, promotions, and delivery options
• Gather customer feedback to improve service delivery
• Participate in ongoing training to enhance your knowledge of our services

Requirements:
• Fluency in German and English, both written and verbal
• Previous experience in customer support, preferably in the food service or delivery sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and systems

Benefits:
Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...