German Speaking Customer Service roles in Sofia Bulgaria - Relocation Package

Mercier Consultancy is excited to announce openings for German Speaking Customer Service Representatives in Sofia, Bulgaria, providing a comprehensive relocation package to assist you in making this transition! We are looking for enthusiastic and customer-minded individuals who are dedicated to delivering top-tier service to our clients.

As a Customer Service Representative, your primary responsibility will be to engage with our German-speaking customers, addressing their inquiries and ensuring that their experience with us is excellent. Your role will be pivotal in building and maintaining strong customer relationships.

Responsibilities

• Provide exceptional customer service in German and English via multiple communication channels
• Resolve customer queries, issues, and concerns efficiently and professionally
• Accurately document customer interactions in our CRM system
• Coordinate with other teams to ensure satisfactory resolutions to customer challenges
• Collect and share customer feedback to support continuous service improvement
• Remain knowledgeable about product offerings and promotional initiatives
• Participate in training sessions to enhance product knowledge and service skills

Requirements:
• Fluency in German and English with strong communication skills
• Previous experience in customer service is highly preferred
• Strong problem-solving skills and a customer-centered mindset
• Ability to thrive in a fast-paced environment while managing multiple inquiries
• Attention to detail and strong organizational abilities
• Passion for delivering outstanding customer experiences
• Experience with customer support software and CRM systems is an advantage

Benefits:
Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more