German Speaking Customer Service for Smart Home Technology Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 20, 2025

Required Skills

Job Description

Mercier Consultancy is looking for a proactive German Speaking Customer Service Representative to join our Smart Home Technology Department for one of our clients. In this dynamic Entry Level role, you will provide exceptional support to our German-speaking customers, helping them understand and make the most of our innovative smart home products and solutions.

Your fluency in German will be vital in assisting clients with setup inquiries, technical support, and any questions related to their smart home devices. You will serve as a trusted representative, ensuring a seamless customer experience while fostering customer loyalty and satisfaction.

Responsibilities

• Provide high-quality customer service in German through phone, email, and chat regarding smart home technology
• Assist customers with device setup, troubleshooting issues, and understanding product features
• Document customer interactions accurately in our CRM system
• Coordinate with technical support teams to resolve complex issues and enhance user experience
• Educate clients on best practices for using smart home devices
• Gather feedback from customers to improve our technology offerings
• Stay up-to-date with the latest trends in smart home technology and product enhancements

Requirements:
• Fluent in both German and English, with excellent communication skills
• Strong customer service orientation and problem-solving skills
• Prior experience in customer service, especially in the technology or smart home industry, is preferred
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine interest in smart home technology and assisting customers
• Familiarity with customer support software and CRM systems is advantageous

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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