German Speaking Customer Service for Hotel Reservations & Hospitality Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 16, 2025

Required Skills

Job Description

Mercier Consultancy is seeking a dynamic German Speaking Customer Service Representative to join our Hotel Reservations & Hospitality Department. In this vital role, you will provide exceptional service to our German-speaking clients, assisting them with hotel reservations and inquiries related to their hospitality needs.

Your proficiency in German will enable you to offer personalized support, guiding customers through the booking process, addressing special requests, and resolving any issues they face during their stay. You will play an important part in ensuring a memorable experience for our guests and helping them navigate our offerings.

Responsibilities

• Deliver high-quality customer service in German through phone, email, and chat regarding hotel reservations and hospitality inquiries
• Assist clients with booking accommodations, providing detailed information about facilities and services
• Handle special requests and modifications to ensure customer satisfaction
• Document customer interactions accurately in our CRM system
• Collaborate with hotel management and staff to address client needs effectively
• Gather customer feedback to improve service offerings
• Stay updated on hospitality trends and promotions to provide informed recommendations

Requirements:
• Fluency in both German and English, with excellent verbal and written communication skills
• Strong customer service orientation and problem-solving abilities
• Previous experience in customer service, especially in the hospitality industry, is preferred
• Able to manage multiple inquiries and prioritize tasks in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for travel and hospitality, with a dedication to creating excellent customer experiences
• Familiarity with customer support software and CRM systems is advantageous

Benefits:
Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

And More...

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