German Speaking CS for Virtual Reality & Augmented Reality Department

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 20, 2025

Job Description

Mercier Consultancy is seeking a German Speaking Customer Support Representative for our Virtual Reality & Augmented Reality Department for one of our clients! This exciting Entry Level position is perfect for individuals who are passionate about technology and eager to provide outstanding customer service to our German-speaking clients. You will play a critical role in ensuring that our users have a fantastic experience with our cutting-edge virtual and augmented reality products.

In this role, you will be responsible for responding to client inquiries, troubleshooting technical issues, and offering guidance on our innovative solutions. Your dedication to excellence and your ability to communicate effectively will be key in helping our clients navigate through their AR and VR experiences. Join us in shaping the future of immersive technology!

Responsibilities

• Provide exceptional customer support to German-speaking clients via email, chat, and phone
• Assist clients with inquiries regarding virtual and augmented reality products
• Troubleshoot technical problems and offer effective solutions
• Maintain detailed documentation of customer interactions and feedback
• Collaborate with technical teams to resolve complex client issues
• Stay updated on the latest trends in virtual and augmented reality technologies

Requirements:
• Fluency in German and English, both written and verbal
• Strong communication skills and a customer-focused mindset
• Basic knowledge of virtual reality and augmented reality technologies is preferred
• Strong problem-solving skills and a proactive attitude
• Able to manage multiple tasks and uphold efficiency
• Experience in customer service or technical support is a plus
• Passion for technology and eagerness to learn about AR/VR developments

Benefits:
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...

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