German speaker Customer Service Specialist - Valencia, Spain

Cross Border Talents

Valencia, Valencian Community, Spain permanent

Posted: October 10, 2023

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Required Skills

German Customer Service Communication BPO Valencia

Job Description

Our International Client is a customer service provider with international companies and is based in the amazing Valencia! Support B2B customers over the phone, email, and chat Communicate with customers to find the best solution to their problem Troubleshooting, innovation, and change management are part of the daily business You will use the latest technology and AI integrations and become an expert in this field Control and handle payment inquiries from sellers and buyers through various client platforms Responsible for Trustpilot reviews improving overall company NPS through excellent service Flagging and escalation of customer queries and coming up with suitable solutions Mapping and improving business processes to enhance customer journey and satisfaction

Requirements: Native level German and fluent English Customer service experience minimum 6 months Excellent communication skills An interest in innovation (think chatbot-integrations) You can think outside the box to always find a solution for the customer A technical background is an advantage You are proficient with computers and can type at lightning speed

Benefits: Spanish classes Mindfulness classes Great Friday evening drinks Fitness bootcamps to stay fit and active

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