German B2B Customer Advisor | Athens Greece

At the moment Cross Border Talents is looking for German speakers to work for a worldwide top brand. Are you interested in moving abroad? Your Role as a Customer Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions.

Requirements: High School Diploma or Higher Native/Fluent German; Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills

Benefits: 14 attractive salaries + performance bonus; Accommodation in a great hotel for the first two weeks, Accomodation support Private Health Care; 25 days annual leave per year Diverse and community minded organization Career-growth and lots of learning opportunities Working hours: 40h per week = is 8 hours per day / 5 days a week;