GeoScience Support Associate

Job Summary:

The GeoScience Support Associate is responsible for supporting end-users in the Oil & Gas exploration domain by assisting with the interpretation of geoscience data, geological correlations, seismic interpretation, and well log analysis. The role requires a strong understanding of geological structures, petroleum resource plays, and coordinate systems used in mapping. The associate will assist users in effectively utilizing geoscience software tools, primarily GVERSE GeoGraphix®, and provide technical support to enhance customer workflows.

Job Responsibilities:

Provide effective customer interaction and support to ensure successful end-user outcomes.

Respond to user inquiries and support tickets via CRM through email, phone, or remote assistance.

Identify, analyze, and troubleshoot software issues or workflow-related challenges faced by customers.

Monitor the Helpdesk/Service Center system and respond promptly to assigned tickets.

Install, configure, test, troubleshoot, repair, and maintain GVERSE GeoGraphix® and related hardware/software.

Help users maximize the value of software tools by interpreting instructions and addressing questions clearly.

Develop and maintain user documentation, including workflow guides and reference materials.

Document troubleshooting steps, solutions, and customer cases accurately in the CRM system.

Maintain confidentiality and safeguard client information at all times.

Collaborate with team members and contribute to achieving shared objectives and departmental goals.

Required Skills:

Strong understanding of Oil & Gas exploration concepts and geoscience data interpretation.

Solid knowledge of geological structures, petroleum systems, resource plays, and coordinate systems used in mapping.

Proficient in computer usage; ability to learn and troubleshoot technical software.

Strong communication, presentation, and customer service skills.

Ability to deliver software training, consultancy sessions, and pre-sales demonstrations.

Analytical mindset with strong problem-solving abilities.

Ability to work effectively across multiple time zones.

Professional behavior with strong documentation and organizational skills.

Experience:

Bachelor of Science degree in Geoscience is required.

MS in Remote Sensing & GIS is preferred.

1–3 years of direct experience in a technical, geoscience, or software support role.

Demonstrated participation in professional development activities such as workshops, networking, or professional societies is desirable.

Location:

Islamabad(On-site)