Genesys

KrgTechnologyInc

Phoenix, AZ, United States contract

Posted: November 17, 2016

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Quick Summary

Design outbound dialing and texting in the Preference center project, working with business IT architects and vendors to build a solution for outbound text and dialing use cases.

Required Skills

Genesys Outbound implementation Genesys Voice Platform Design techniques Specification Document Creation

Job Description

Thanks & Regards

Nandha

KRG Technologies Inc.

25000 | Avenue Stanford | Suite 253 | Valencia, CA 91355

PH : 661 367 8000 x 304

Job Description:

1. Design the outbound dialing and texting in the Preference center project. Work with the business IT architects and vendor to build a solution for outbound text and dialing use cases.

2. Clearly understand the business requirements and high level use cases to provide options to the client and recommend best approach to build the solution.

3. Collaborate with Client IT, vendors and internal Cognizant resources to implement the solution.

4. Oversee and mentor less experienced members of the team to accomplish the deliverables.

Mandatory Skills:

1. Genesys Outbound implementation experience in 8.1 framework is a must have.

2. Genesys Callback solution implementation experience.

3. Genesys Outbound Reporting

4. Genesys eServices (SMS) server implementation experience.

5. Genesys eServices (SMS) reporting.

6. Experience creating design and architecture diagrams and design level documentation.

Genesys eServices (SMS)

All your information will be kept confidential according to EEO guidelines.

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