Genesys AI Specialist

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%

We are looking for a Genesys AI Specialist to design and implement AI-driven customer experience solutions within the Genesys Cloud CX platform. The role focuses on developing digital bots, agentic AI systems, and generative AI applications to enhance omnichannel customer journeys.

Candidates must be authorized to work in the United States (US citizenship required)

Responsibilities

• Design and implement AI-powered CX solutions on Genesys Cloud.

• Develop and optimize Digital Bots and AI Studio solutions (AI Guides, Agentic Virtual Agents, Copilots).

• Integrate AI solutions with Genesys Architect flows, APIs, and external systems.

• Monitor, analyze, and optimize AI-driven customer interactions and bot performance.

 

• Strong hands-on experience with Genesys Cloud CX contact center solutions.

• Solid experience with Genesys Cloud AI Studio, including AI Guides, Agentic Virtual Agents, and Copilots.

• Proven experience in Digital Bots development, including design, deployment, testing, and performance optimization.

• Strong expertise in Genesys Architect, including integration of bots and AI capabilities into Architect flows.

• Experience working with Genesys Cloud APIs, web services, and integrations with external platforms.

• Practical experience with Agentic AI architectures, prompt engineering, and LLM integrations.

• Programming experience with Python and JavaScript/TypeScript 

• Experience with AWS services and cloud-based architectures.

• Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across technical and business teams.

Nice to Have

• Genesys Cloud certifications (Professional, AI Digital Bots & Knowledge, Developer, or Architect).

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.