Generalist, Operations

Atlas is building the operating system for restaurants. The easiest way to start, run and grow any restaurant online and offline. Atlas helps restaurants power online storefronts, point of sale, 3rd party logistics, sync with food platforms, activate customer loyalty, connect with other tools, leverage AI and a lot more. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others.

Read our hiring memo.

Role information

We're looking for someone who gets things done without being told. You'll own merchant onboarding, solve problems across the board, and grow into whatever you're capable of.

• Team: Customer Operations
• Location: Singapore
• Working hours: This role is a full-time in-person role; regular office hours apply.

You will

• Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly for them.
• Project manage merchant launches end-to-end — coordinating timelines, tracking blockers, and ensuring nothing falls through the cracks.
• Travel to merchant locations for hardware installation, training, Atlas setup, and troubleshooting (tablet/printer installations, network configuration, etc.).
• Solve whatever problems come up — product issues, merchant questions, process gaps.
• Document and improve how we onboard — not just follow the process, make it better.
• Identify patterns in merchant issues and share insights with Product to improve Atlas.
• Apply and drive AI adoption across different parts of our operations tool stack.
• Pick up adjacent work as needed — we wear many hats.
• Take the extra mile to delight customers.
• Any other ad hoc tasks as assigned from time to time.

What you'll grow into

• Take on more ownership across Customer Operations.
• Learn adjacent skills — AI tooling, product feedback, team management, coding basics, etc.
• Eventually: lead a team, own a function. We want you to outgrow this role.

Service levels of team

• Achieve NPS (Net Promoter Score) of 90.
• Achieve <5 mins wait time for messages across the team.
• Be able to onboard 5 merchants per week.
• Achieve average resolution time of <1 hour.
• Write everything that needs to be done or remembered down.
• Process 100% of tasks/messages every day (WhatsApp, Linear, Slack, Gmail, Front, etc).

Requirements:
Culture (non-negotiables)

• Bias for action. You start and get things done. You take initiative and drive things forward.
• Extreme reliability. You do what you say you'll do. You own your mistakes and learn from them quickly.
• Customer obsession. Customers pay the bills, not the CEO. You understand this deeply.
• High standards. You care about every detail.
• Hard worker. You're willing to put in the hours when the job demands it. You have a track record of working hard.

Minimum requirements

• Based in Singapore with a valid work authorisation (Singaporean, PR, or existing work pass).
• Strong written and verbal communication. You can write a clear message and hold a professional conversation.
• Comfortable with technology. You can learn new software quickly and enjoy figuring out how things work.
• Organised and reliable. You write things down, follow through on commitments, and stay on top of every detail.
• Up to speed with AI. You're curious about AI, use it in your daily life, and stay on top of the latest developments.
• Comfortable with ambiguity. You can move forward without perfect information and adapt as things change.
• Available for full-time, in-office work. This role requires daily presence at our Singapore office and regular travel to merchant locations.
• Relevant experience or outstanding ability to learn.

Preferred requirements

• You've started something on your own — a side project, a business, or volunteer work.
• You've used AI to automate manual work or solve a real problem.
• You've worked in a startup or fast-paced environment.
• You've dealt with customers before and know how to handle them professionally.

Benefits:
What’s in it for you

• Work with a fast-growing, at the same time, lean and mean team, to make a real-world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training and in-house opportunities to help you grow.
• Other benefits include a competitive compensation package, birthday leave and sick leave.