General Support Nightshift (all genders)

Your creative field:
We are looking for a full-time, permanent General Support Agent (all genders) to start as soon as possible in our nightshift in the Czech Republic. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to our office in Prague. 

As our General Support Agent, you will take on responsible tasks to ensure smooth operations for our customers, during the nightshift. 

You are the first point of contact for all enquiries from our international customers and take care of first level IT support. This also includes processing the ticket system. 

Communication is mainly in English. But if you are multilingual, we have the opportunity to make full use of your language skills by assigning you to look after our German or Spanish-speaking customers. You are also the person who wears the hat when it comes to administrative, commercial, technical, organizational and contractual problems and questions. 

Furthermore, you check the latest processes and procedures for Contabo and manage customer data and support our customers with questions about payment processes and invoicing. Team cohesion is also important, as you will interface and coordinate with other teams, such as our billing and 3rd level support teams. 

We will also support you with a good induction and you will receive additional payment of shift allowances for occasional work at weekends and on public holidays. So, join a team now where everyone counts.

What convinces us:
Your personality, paired with:
• a completed commercial or technically oriented vocational training or a comparable qualification
• (initial) professional experience in a contract center environment and in the IT sector 
• solid knowledge of ticket systems and good IT skills
• Fun to work late at night
• a preference for IT and cloud-based products 
• a service-oriented, independent and responsible approach to technical customer support
• strong communication skills in dealing with other people 
• Very good English

Attention: Our Customer Support Specialists look after all our international customers. Therefore, we are also looking for new colleagues who can communicate in German or Spanish in addition to English as their main language.

Awesome Prospects:
At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, a freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design. 

Plus, we offer further advantages:
• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• a comprehensive induction with your colleagues at your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working with the same technical equipment at home as in the office
• 30 days vacation and the possibility of working in our summer office in Mallorca
• flexible working hours for a healthy work-life balance
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events

How to reach us:
If you have any questions, you can reach out to Max by email at [email protected].