General Support Agent (all genders)

Your creative field:
We are looking for a full-time, permanent General Support Agent (all genders) to start as soon as possible in our Prague office. 

You are the first point of contact for our international customers — mostly via our ticket system, occasionally through live chat. You provide reliable and solution-oriented 1st-level technical and administrative support, handling topics such as basic networking questions, billing inquiries, account management or contract adjustments.

You collaborate closely with our specialized teams, including Billing and Technical Support, to ensure that every request is resolved accurately and efficiently. Along the way, you continuously update your knowledge, stay curious, and proactively upskill to keep pace with our evolving products, tools and processes.

In short: You make sure that every customer interaction reflects the quality we stand for — and you play a key role in shaping how customers experience Contabo from day one.

Working hours: Day shifts (rotating weekly). Night shifts are extremely rare and always voluntary.

What convinces us:
Your personality, paired with:
• a completed commercial or technically oriented vocational training or a comparable qualification
• professional experience in a contract center environment and in the IT sector 
• solid knowledge of ticket systems and good IT skills
• an interest in IT and cloud-based products 
• a service-oriented, independent and responsible approach to customer support
• strong communication skills in dealing with other people 
• Professional English Level

Awesome Prospects:
At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, direct communication, an open feedback culture, and leave a footprint through creative co-design. 

Plus, we offer further advantages:
• great freedom for your creative ideas
• ongoing professional and personal development opportunities in an innovative and technological environment
• Meal vouchers
• MultiSportCard
• Additional Sick Pay
• a comprehensive induction with your colleagues by your side
• modern and conveniently located workplaces at our European locations
• Remote or hybrid working opportunities with the same technical equipment at home as in the office
• flexible working hours for a healthy work-life balance
• 30-day vacation by default
• the possibility of working in our summer office in Mallorca, as well as from any EU country
• an extra day off to get involved in social activities as part of our Volunteer Day
• attractive conditions on many products and services through our corporate benefits program
• unforgettable moments at our company events and team events

How to reach us:
If you have any questions, you can reach out to Max by email at [email protected].