General Manager (Sonic Drive Thru)

Key Responsibilities:

1. Leadership & Staff Management

• Recruit, hire, train, and retain a high-performing team.
• Coach and develop team members for growth and performance.
• Foster a positive, high-energy, and team-oriented work environment.
• Schedule employees efficiently based on labor forecasts and sales trends.

2. Guest Service

• Ensure every guest receives a friendly, fast, and accurate Sonic experience.
• Resolve customer concerns with professionalism and urgency.
• Promote a culture of hospitality and customer satisfaction.

3. Operations Management

• Oversee all day-to-day operations of the restaurant.
• Ensure compliance with food safety, cleanliness, and Sonic operational standards.
• Maintain and enforce proper product preparation and portioning.
• Conduct regular line checks and store audits to ensure quality.

4. Financial Performance

• Meet or exceed sales goals, cost targets, and profit objectives.
• Monitor and control inventory, food/labor costs, and waste.
• Analyze reports and identify opportunities for improvement.
• Implement marketing and local store promotions to drive traffic and sales.

5. Safety & Compliance

• Ensure the restaurant complies with all local, state, and federal regulations.
• Uphold Sonic’s safety, sanitation, and cleanliness standards.
• Maintain accurate records, including cash handling and daily/weekly audits.

Qualifications:

• High school diploma or equivalent (some college or degree preferred).
• 2+ years of experience as a GM or manager in the food service industry.
• Proven ability to lead and develop a team in a fast-paced environment.
• Strong organizational, problem-solving, and communication skills.
• ServSafe certification (preferred or required based on location).
• Ability to work long hours, weekends, holidays, and a flexible schedule.