General Manager, Revenue Cycle services REF-PI013-2013

LextorahLDS

Lagos, , Nigeria permanent

Posted: December 16, 2013

Job Description

Our Client, an equal opportunity employer, is a foremost power and utilities company covering the south eastern states of Nigeria looking to transform its Organization, thereby positioning, herself to delivering exemplary service to customer and thus has urgent need to recruit extradionary individuals for the following key roles:

Responsibilities:

Successful candidates will report to the managing director/chief executive officer, and will be responsible for all activities in customer service, billing and metering.

He/she will build a robust customer call center that will have the technology and services capability to address and promptly resolve customer issues.

He/she will lead a major new program that will result in installed meters for all customers. The successful candidates will be highly proactive, and a major change driver for the organizations, employees and customers.

He/she inter alia is expected to perform the following functions:

Working collaboratively, to design the functionality of a new system-wide customer call centre, which will address customer issues regarding billing or services delivery.

Lead the market investigation and internal analysis to determine whether the call centre should be in sourced or outsourced.

Design and lead a new program that will greatly enhance penetration of prepaid metering for all customers.

Qualification:

Bachelor’s degree in marketing, business, or related field. MBA am added advantage.

12/15 years experience in customer services for an organization with over 500 customers, with at least 10 years at managerial level

Strong background in customer services and vendor relationship management

Familiarity with complex billing solutions and technologies.

Change driver-strong strategist and comfortable with change driver strong strategist and comfortable with change management.

Apply through this link - http://www.lextorahjobs.com/vacancies/view/487

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.