General Manager (Miss J's Cafe/Schlotzsky's Deli/Cinnabon)

Job Summary:

Miss J’s Café/Cinnabon/Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our café. The General Manager is responsible for overseeing all aspects of the business—including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team.

Key Responsibilities:

Leadership & Team Management

• Recruit, train, schedule, and supervise café staff
• Foster a positive, team-oriented workplace culture
• Conduct regular performance reviews and coaching sessions
• Lead by example with exceptional customer service and professionalism

Operations

• Oversee daily café operations, ensuring quality, efficiency, and cleanliness
• Maintain compliance with health and safety regulations
• Manage inventory, place orders, and control food and supply costs
• Ensure all equipment is properly maintained and functioning

Customer Experience

• Deliver a consistently high level of customer satisfaction
• Handle customer inquiries, feedback, and complaints with care and professionalism
• Create a welcoming and inclusive environment for all guests

Financial Management

• Monitor and manage budgets, labor costs, and sales goals
• Analyze financial reports and implement cost control measures
• Manage cash handling procedures and ensure accuracy in financial transactions

Marketing & Growth

• Collaborate on marketing initiatives and community events
• Support social media and promotional efforts as needed
• Seek opportunities to grow the café’s customer base and brand presence

Qualifications:

• 2+ years of experience in a management role (preferably in food service, hospitality, or café/restaurant setting)
• Proven leadership skills with the ability to motivate and manage a team
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Financial acumen and experience with budgeting, labor management, and sales tracking
• ServSafe certification (or willingness to obtain) preferred
• Flexible schedule, including early mornings, weekends, and holidays