General Manager, Global NOC/SOC Operations

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• Medical Insurance stipend paid annually

• 9 Company-Paid Holidays

• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• Professional Development Reimbursement

• Fitness membership reimbursement

• Company paid Wellable subscription

Join Vultr

Vultr is seeking an experienced executive leader to build and lead our global Network Operations Center (NOC) and Security Operations Center (SOC) organization from the ground up. This leader will design, launch, and scale a 24x7 operational command capability, with Chennai serving as the primary global operations center.

This is a transformational leadership role responsible for architecting the people, processes, systems, governance, and facilities that will support mission-critical global infrastructure operations as the company scales into large enterprise and strategic contracts.

The GM, Global NOC/SOC Operations will establish the operational backbone of the business and create a world-class global monitoring, incident response, escalation, and service assurance organization.

This is your opportunity to join our fast growing company and leave your mark on Vultr and the future of Cloud Infrastructure.

Key Responsibilities

• Own and execute the global strategy for NOC/SOC operations aligned with company growth and customer commitments

• Design and scale a 24x7 global operating model for infrastructure and security monitoring

• Establish Chennai as the flagship global NOC/SOC command center, including site readiness and workforce deployment

• Build and lead the global NOC/SOC organization, including hiring plans, org design, staffing models, and shift coverage

• Develop and standardize incident management frameworks, escalation protocols, runbooks, SLAs, and KPIs

• Lead major incident command processes for customer-impacting outages and security events

• Drive operational excellence across monitoring, alert triage, event correlation, and incident resolution

• Continuously improve MTTR, uptime, service reliability, and incident prevention

• Select and implement NOC/SOC tooling (monitoring, observability, SIEM, orchestration, ticketing)

• Partner cross-functionally with engineering, security, infrastructure, product, and data center teams

• Act as the executive escalation point during critical incidents and crisis events

• Ensure compliance with enterprise standards (ISO, SOC 2) and customer contractual obligations

• Own service availability commitments tied to enterprise SLAs

• Build executive dashboards and reporting for leadership and board-level visibility

• Drive an automation-first approach to reduce manual intervention and improve scalability

Qualifications

• 15+ years of leadership experience in NOC, SOC, infrastructure, or mission-critical operations

• Proven track record building and scaling global NOC/SOC organizations from the ground up

• Deep expertise in 24x7, multi-region command center operations

• Experience leading large, distributed global teams

• Strong background in network operations, incident response, and service reliability

• Experience establishing physical command centers or global operations hubs (India/Chennai preferred)

• Background in hyperscale cloud, telecom, colocation, SaaS, or enterprise infrastructure environments

• Experience with SIEM, observability, and security automation tools preferred

• Prior experience at companies like AWS, Equinix, Digital Realty, or NTT Data is a plus

Leadership Profile

• Builder mindset with a track record of creating and scaling organizations

• Thrives in fast-paced, high-growth, and ambiguous environments

• Strong decision-making skills under pressure

• Operationally rigorous with excellent executive communication

• Proven ability to drive global organizational and cultural transformation

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.