General Manager - Ghana

Capi is building the financial infrastructure for emerging markets trade.

Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve.

Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries.

Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team!

Take a look through Capi’s mission & values.

About the Commercial Team

Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth.

They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges.

Role Overview

We are seeking a highly driven and strategic General Manager to lead Capi’s commercial growth and operations.

You will own the full business performance in your market - building, managing, and scaling teams, driving customer acquisition and revenue growth, and ensuring operational excellence.

As Capi’s senior leader locally, you’ll be the bridge between customers, the team, and global leadership. You’ll combine strategic vision with hands-on execution, ensuring we deliver exceptional customer experiences while achieving ambitious growth targets.

This is a hands-on leadership role that blends commercial, operational, and people management responsibilities. It requires field presence with customers, partners, and institutions to deeply understand the market and drive measurable impact.

Key Responsibilities

Commercial Leadership & Growth

• Define and execute the go-to-market strategy to achieve growth targets in transaction volume and revenue.

• Set clear sales and performance goals, managing teams to deliver consistent results.

• Identify and pursue new opportunities, partnerships, and customer segments aligned with Capi’s mission and strategy.

• Monitor market dynamics, customer behavior, and competitive trends to refine local positioning.

Team Leadership & People Development

• Build, mentor, and lead a high-performing cross-functional team spanning sales, account management, and operations.

• Foster a culture of curiosity, ownership, and customer obsession.

• Coach managers and individual contributors to ensure strong execution and professional development.

• Design team structures and processes that support scale and agility.

Operational & Financial Excellence

• Oversee day-to-day business operations, ensuring seamless execution across customer onboarding, compliance, and service delivery.

• Own financial performance, including budgeting, forecasting, and cost efficiency.

• Partner with central teams in Finance, Product, Compliance, and Operations to align priorities and improve processes.

• Uphold high standards in customer experience, risk management, and regulatory compliance.

Stakeholder Management & External Relations

• Represent Capi with partners, institutions, regulators, and key business stakeholders.

• Build and maintain trusted relationships that strengthen Capi’s credibility and market position.

• Act as the public face of Capi, sharing our mission and building awareness in the business ecosystem.

Customer-Centric Strategy

• Champion the voice of the customer, ensuring feedback informs product and service improvements.

• Lead strategic client relationships and ensure consistent delivery of value.

• Translate customer insights into actionable plans to enhance retention, satisfaction, and lifetime value.

Requirements

Experience

• 7–10 years of experience in commercial or general management roles within high-growth companies, ideally in fintech, payments, banking, or B2B financial services.

• Proven success in scaling teams, driving revenue, and managing cross-functional operations.

• Demonstrated experience leading people and owning business performance end to end.

Skills & Competencies

• Strong leadership and team management skills - able to inspire, motivate, and drive accountability.

• Strategic thinker with solid analytical, financial, and operational judgment.

• Excellent communicator and relationship builder, fluent in English and other relevant business languages.

• Highly organized, proactive, and comfortable operating in dynamic, fast-changing environments.

• Skilled at using CRM and data tools to drive decisions and track performance.

Additional Attributes

• Deep alignment with Capi Money’s mission to make global finance accessible and fair.

• Entrepreneurial mindset with a “no task too small” attitude and readiness to roll up sleeves.

• Experience in early-stage, VC-backed startups or top-tier consultancy is a plus.

• Thrives in ambiguity, learns fast, and builds from first principles.

Additional Information

• This is a full-time position with competitive salary, share options, and benefits

• Start date: may 2026 - we are aware people will have notice periods, and can adjust as needed

Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds. We’re all about building a diverse, inclusive team at Capi. Whoever you are, we’d love to hear from you. If there’s anything you need to make the interview process easier—whether it’s accessibility support, a different format, or just a heads-up about what to expect—just let us know, we’re happy to help.

We've won some cool awards recently too! Check them out:

• Startups UK Top 100 (No. 24)

• Viva Technology Top 100

• Welcome to the Jungle's Fintech's Finest Top 50