General Manager, Fulfillment Operations

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.

• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.

• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: 11401 Harmon Rd Site 500, Fort Worth, TX 76177

Role Description:

We are looking for a dedicated General Manager, Fulfillment Operations, to join the leadership team in our Fort Worth Innovation Center. You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction, and proper departmental operation. You will have a hands-on approach and be committed to the expansion and success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Senior Director, Fulfillment Operations. The backup for this role is the Senior Director, Fulfillment Operations.

What you’ll do:

• Direct several operational aspects including fulfillment operations, customer service and human resources.

• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.

• Partner with merchant care to design and improve our merchant experience.

• Use data driven reports and research to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.

• Hire, train, coach and motivate managers and associates in your facility; you will be responsible for setting the team’s goals and managing them.

• Ensure a culture of safety throughout the organization and enforce safety standards and procedures are followed in compliance with legal requirements.

• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.

• Responsible for overall site performance, including ensuring that all operations comply with product safety, quality, and legal requirements. Provides leadership and support to foster a proactive product safety culture, ensures effective implementation of programs, and supports incident response and continuous improvement efforts.

• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Minimum of 8+ years of leadership experience in warehousing or e-commerce environments, with at least 2 years of experience leading a wall-to-wall fulfillment operation.

• Experience managing an operational P&L.

• Established experience in the Logistics, Supply Chain, or E-Commerce industries required.

• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

• Demonstrated ability to take ownership and deliver results.

• Track record of responsible, ethical, and honest behavior in previous roles.

• Exceptional attention to detail.

• Proficiency in Microsoft Office Suite, Gmail and Excel.

• Understanding of Lean and Six Sigma principles.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance

• Paid Maternity/Parental Leave Program

• Flexible Time Off Program

• Paid Sick Leave

• Wellness Days (1 day/quarter)

• 401K Match

• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/

• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $112,817 - $188,029. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.