General Manager - D2C and Professional Services

aCommerce is the region's leading e-commerce service provider. With over 1,300 talented staff and operations in Thailand, Indonesia, Malaysia, Singapore and the Philippines.

As a General Manager of Technical Professional Services at the region's leading e-commerce enabler, you will lead the strategic direction and operational excellence of our Direct-To-Consumer (D2C) brand store builds and professional services division. This role involves overseeing the delivery of end-to-end E-Commerce solutions for global brands, managing cross-functional teams across pre-sale support, project management, UX/UI design, engineering, and testing functions, while driving revenue growth and ensuring exceptional client satisfaction in the fast-moving Southeast Asian e-commerce space.

Job Responsibilities in a nutshell:

In this role, the candidate will drive the strategic vision and operational excellence of the Professional Services department, managing P&L responsibilities while leading multiple functions to deliver world-class e-commerce solutions. The general Manager has responsibility for developing D2C services and solutions while having a dedicated technical delivery team reporting to them. This is a client-facing role where the GM has team members directly interacting with clients and will act as an escalation point while developing the ecosystem of resources required to deliver an ever-expanding client-base.

• Leadership and execution across pre-sales support, Project Management, UX/UI Design, Engineering, and Testing functions

• Strategic Growth of the D2C offerings and client base including partnering with sales team to identify and pursue strategic opportunities

• Supporting country business development and client relationship management. Act as escalation point for critical client issues related to project delivery and ensure timely resolution

• Develop and manage relationships with 3rd party technical delivery providers to scale the overall capacity of professional services

• Ensure on-time, on-budget delivery of all client projects while maintaining quality standards across all deliverables and client touchpoints.

• Monitor project profitability and implement margin improvement initiatives

• Oversee the implementation of complex ecommerce platforms (Magento, Shopify, custom API solutions)

• P&L ownership and financial performance management including the development of annual budgets, forecasts, and financial targets

• Identify market opportunities for new service offerings including development of innovative solutions leveraging emerging technologies

• Team development and organizational scaling

Capabilities

Essential Qualifications

• Bachelor's Degree in Business, Technology, or related field

• Minimum 8 years of experience in professional services, consulting, or e-commerce or comparable domain

• At least 5 years managing and growing teams

• Capable of developing a good understanding of e-commerce platforms, technologies, ecosystems

• Experience with enterprise clients and complex solution delivery preferred

• Good financial acumen with budget management

• As this role is regional in nature, a strong command of written and spoken English & Thai is required.

Technical & Industry Knowledge

• Good understanding of e-commerce platforms (Magento, Shopify, custom builds) is a plus. The ability to learn is a must.

• Basic knowledge of web technologies, APIs, integrations, and system architecture

• Understanding of software development lifecycle and project methodologies

• Experience with digital marketing, omnichannel retail, and marketplace integrations

• Knowledge of Southeast Asian e-commerce landscape and market dynamics is a plus.