General Manager - AI solutions (QA)

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

Ready to shape the future of Quality Assurance, Automation, and Artificial Intelligence?

As the General Manager – Quality Assurance, you will take the lead in driving impactful collaborations between Datacom and our most complex customers. You will own the Automation push, leading an outstanding team of QA Automation Managers across Australia and New Zealand to unlock mutual growth, innovation, and opportunities.

In this role, you’ll implement a strategic approach to Automation and AI engagement with an intensive sales focus —turning opportunities into outcomes that benefit both Datacom and our Customers. This is a high-profile leadership role where influence, commercial acumen, and strategic thinking come together to accelerate shared success.

What you’ll bring:

• Sales leadership experience, the ability to create opportunities and align the selling organisations.
• Ability to communicate technical concepts and align them with the market opportunity, client business goals and objectives.
• Deep knowledge of the New Zealand market and potential opportunities.
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
• Proven analytical and problem-solving skills.
• Excellent relationship building and management skills across stakeholders, collaboration and communication skills are critical.
• Strong influencing and persuasive ability.
• Effective presentation skills with the ability to convey technical information that translate into sales across various levels.
• Strong consultative and planning skills and ability to articulate and escalate with a solution focus

What you will do:

• Build the mindshare of Datacom’s capability, competency and propositions within Quality Assurance, Automation, and AI while generating leads and opportunities
• Positioning Datacom as market leader with appropriate new and existing technologies utilised by the QA teams.
• Collaborating widely and with curiosity to drive the appropriate; communications, governance and adherence with all the Lines of Business within Datacom to unlock the benefits of collaboration and delivery.
• Managing the day-to-day operations of direct reports, ensuring that; planning, governance, targets, communications, and contracts are properly addressed and monitored to ensure that service levels are met, and results delivered.
• Managing the relationships with customers at the exec level, ensuring contracts and business plans are negotiated in line with strategic goals and financial targets.
• Ensuring that external agencies and suppliers see Datacom in the best light and understand the full capability of Datacom.

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.