GDS Systems Trainer

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a GDS System Trainer to support our growing team. This position is on-site at our Virginia Beach office.

This role will involve developing and delivering end-to-end process training, collaborating with cross-functional teams, and ensuring high-quality training outcomes within the travel management industry.

Responsibilities include, but are not limited to:

• Deliver comprehensive end-to-end process training for team members, focusing on GDS platforms and Travel Management Company (TMC) processes.

• Develop training materials, documentation, and presentations for GDS systems (Worldspan and Travelport+).

• Ensure that training is aligned with key performance indicators (KPIs) and other deliverables for effective learning and development.

• Work closely with cross-functional teams to enhance throughput and optimize training processes.

• Monitor, assess, and report on training effectiveness, adjusting as needed to meet team and company objectives.

• Facilitate training sessions, including live (in-person and virtual) training and e-learning modules, to improve team performance.

• Proactively identify training needs based on performance metrics and deliver solutions accordingly.

• Stay current with industry trends, GDS advancements, and travel management best practices to continuously improve training programs.

• Create dynamic and engaging training content and presentations.

• Monitoring and reporting on the training outcomes and performance of the learners and providing coaching and support as needed

• Collaborating with other trainers, managers, and stakeholders to ensure the quality and consistency of the training programs and services

• Serve as backup Consultant for other accounts/clients, as may be assigned.

• Must be amenable to remote work in a separate designated office at home with occasional travel to training sites.

Qualifications

• High School Diploma or GED

• 2-3 years of experience in training and development within the travel industry

• Excellent communication and presentation skills with technical and non-technical users across different levels of the organization

• Previous experience in training, preferably in the travel industry or the GDS systems

• Proficient in using and teaching various GDS systems, such as Worldspan, Travelport+, Sabre, Galileo, or Amadeus

• Strong familiarity with team travel processes, specifically Travel Management Company (TMC) operations.

• In-depth understanding of training KPIs and deliverables.

• Proven ability to collaborate with cross-functional teams to deliver higher throughput and training effectiveness.

• Experience in designing and delivering end-to-end process training in a travel-related environment.

• Strong communication, presentation, and interpersonal skills.

• Ability to work independently and manage multiple training initiatives simultaneously.

• Previous experience in training, preferably in the travel industry or the GDS systems.

• Expertise in learning management systems (LMS) and e-learning platforms.

• Excellent communication, presentation, and facilitation skills

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.