Gas Compliance Officer

Gas Compliance Officer

Leeds Office

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers...

A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Job purpose: 

In a Gas compliance role at Zuno, you will be confident and knowledgeable in implementing and managing gas safety plans, assessing and reviewing the competence of gas engineers and investigate any incidents when required. The role sits within the audit team and will also involve auditing some of our installations to ensure they are compliant and to current regulations and manufacturer standards. You will have excellent communication skills and provide guidance and support to all departments within the business in gas compliance and audit.

Key Responsibilities:

Maintain accurate records and an audit trail of compliance data

Ensure compliance is met to gas safety regulations

Monitor and assess performances of gas contractors and in house engineers.

Review and update internal/external gas work processes to ensure they continue to meet legal and safety standards.

Provide advice on gas regulations, procedures and policies. Keep up to date with changes in legislation and communicate this internally.

Investigate gas related incidents and non-compliance issues. Provide detail reports of findings and recommendations.

Communicate with external regulators and bodies where necessary.

Assist in the delivery of training and awareness on gas compliance.

Offer technical support to other departments e.g., Complaints and aftercare

Carry out desktop audits on all completed installations looking for any compliance issues that may require the engineer to re-attend if the job is not 100% compliant.

Update Zuno admin platform regularly to ensure all recommendations, technical knowledge and information is being recorded for each job.

Have excellent communication skills both verbal and written

Driven to deliver a quality service and good customer outcome

Able to work well under pressure

Have excellent Customer Service Skills

Be a supportive team player and detail orientated

Computer literate

Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.

Experience and Qualifications:

We are looking for a reliable and well organised person who has experience in the domestic gas industry with the ability to work effectively in a fast-paced environment.

ACS Qualifications (CCN1 & CENWAT essential)

Other qualifications (unvented hot water, LPG , other appliances) desired

A minimum of 5 years gas experience (installation, repair, service of domestic gas boilers)

Previous experience in gas compliance is desired.

GCSE (or equivalent) in Maths and English

Full UK driving license

Benefits

30 days annual leave + bank holidays

Private medical cover with Aviva*

4 x salary Death in Service cover with Zurich*

Enhanced family friendly leave

Salary sacrifice pension matched up to 6%

Free tea, coffee, fruit and breakfast

Modern offices

Social events

Ongoing training and development opportunities

*After probationary period