GARNISHMENT ASSOCIATE (ENGLISH C1)

The Financial Services Admin position involves reviewing, analyzing, and managing various types of garnishments while communicating with government agencies, branch staff, and associates.
Responsibilities:
• Administer garnishments: enter information into payroll system, complete response forms, upload documentation
• Coordinate garnishment refunds to associates
• Manage and respond to inquiries from associates, branches, government agencies
• Monitor Replication & Positive Pay to verify replication across all offices throughout the day
• Clear direct deposit checks in the morning and throughout the day as offices replicate
• Process direct deposit bank notifications
• Process garnishment terminations
• Reconcile garnishment reports bi-monthly and submit to Accounts Payable for payment
• Check PNC and Wells Fargo Fraud Manager for Positive Pay exceptions, make decisions, and complete Positive Pay log
• Handle requests for returned and replacement checks
• Update e-IWO State territory agencies regarding issues or incorrect orders
• Perform other duties as needed
Skills and Qualifications:
• Good organizational skills (essential)
• Exceptional attention to detail (essential)
• Ability to multitask and use initiative
• Strong team player and problem solver
• Effective communicator both orally and in writing
• Associate’s Degree or minimum two years equivalent training or work experience
• Proficient computer and data entry skills
• Customer service skills
• Proficient in Microsoft Excel
• Ability to reason logically, consider diverse perspectives, make sound decisions, and interact effectively with others
• Ability to occasionally lift, move, or carry up to 10 pounds
• Comfortable working in an office environment with prolonged sitting or standing
• Ability to navigate various departments and locations across the company
• Proficient with technology including data entry
• Willingness and ability to travel domestically up to 10% of the time

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