GAP Claims Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: GAP Claims Associate

Your Location: Remote/Anywhere within the U.S

You Report To: GAP Claims Associate

Schedule: Monday to Friday 9:00am to 5:30pm EST

Compensation: $20.16/hour + bonus

Learn more about our awesome Servicing Operations team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! We are seeking a highly motivated GAP Claims Adjuster to support the administration and resolution of Guaranteed Asset Protection (GAP) claims. In this role, you will be responsible for managing GAP claims from initiation through final resolution, ensuring timely and accurate claim handling while maintaining compliance with company policies and regulatory requirements. This position plays a critical role in mitigating losses and delivering excellent service to our customers, dealers, and insurance partners. The ideal candidate is detail-oriented, organized, and able to work independently while collaborating cross-functionally.

Requirements:
What you will do:

Your duties include but are not limited to

• Review, process, and adjudicate GAP claims in accordance with company guidelines and contract terms
• Communicate with customers, insurance carriers, dealerships, and third-party administrators to obtain required claim documentation, including settlement letters, payment histories, police reports, and loan information
• Calculate GAP deficiencies and validate claim eligibility and payment amounts
• Submit claims to GAP administrators and follow through to resolution
• Monitor claim status and proactively follow up to ensure timely completion and payment
• Update internal CRM systems with claim status, documentation, and detailed notes
• Investigate and resolve discrepancies related to insurance settlements, loan balances, and claim eligibility
• Provide professional customer service by responding to inquiries related to GAP claim status and outcomes
• Identify trends and assist management in improving GAP claim workflows, recovery rates, and operational efficiency
• Ensure compliance with company policies, audit requirements, and regulatory standards

What you bring:

• High School Diploma/GED equivalent required
• Prior minimum of 1+ years of experience in GAP claims, auto finance, insurance claims, or loan servicing preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• High level of attention to detail and accuracy
• Ability to manage multiple claims and meet deadlines in a fast-paced environment
• Proficiency in Excel and experience working with CRM systems
• Ability to work independently and exercise sound judgment
• Proficiency with MS Office Suite

Benefits:
FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.