GAP Billing Specialist

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes..

The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Bill Clients:

Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards

Assist with the preparation of broker commission statements and the distribution thereof

Follow up on outstanding payments in a professional manner

Manage Payments Received:

Allocate all payments received on the Bank statement to the correct client accounts

Reconcile Membership:

Reconcile billing invoice and client payment schedule

Reconcile monthly staff lists from corporate clients

Reconcile and allocation of monthly payments

Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services

Manage Queries:

To ensure that all billing queries are attended to timeously and accurately

Respond to escalated queries

Manage Reporting:

Generate and prepare monthly reports

Run corporate and broker reports

Continuously Improve:

Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control

Identify problems relating to system errors and escalate to relevant department

SPECIAL REQUIREMENTS

Accuracy and attention to detail

Operate with integrity (high ethics)

Customer centricity

Ability to take initiative and work both in isolation and be a team player

PERSON DETAILS: WORK EXPERIENCE

REQUIRED

Credit control and Billing experience

Reconciliation experience

PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Matric

PREFERRED

Health Insurance Industry

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Computer literate

Microsoft Access

Mathematical competence

Analytical

PREFERRED

Personal Attributes 

• Accountability
• Action Orientated
• Collaborative 
• Communication Skills 
• Simple Writing Skills 
• Manages Complexity
• Problem Solving Skills 
• Creative Thinking
• Decision Making SKills 
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation 
• Resilient and adaptive 
• Resourcesful
• Signancance and values orientated