Gaming Product Operations Lead

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Join our dynamic team at bet365 as a Gaming Product Operations Lead! In this pivotal role, you will oversee and drive the performance and collaboration of assigned internal and external stakeholders on a global level or cluster of countries in each region.

If you are passionate about the online gaming industry and possess strong leadership skills, this is your opportunity to make a significant impact in a fast-paced environment. We are looking for an innovative thinker who thrives on collaboration and is committed to delivering exceptional results. If you are ready to take your career to the next level, we want to hear from you!

You will support the successful execution of all regional strategies and manage operations on a global level fostering market and content growth.

At bet365, we are embarking on a transformative journey to enhance our gaming operations. As a Gaming Product Operations Lead, you will be pivotal in developing your team and driving the performance of assigned securing the standards across the Operations team.

• Proven experience in the online gaming industry, with a strong understanding of market dynamics and performance management. Extensive knowledge in both Casino and Games.
• Proficiency in operational management principles, including performance measurement and process optimisation.
• Excellent analytical skills for data-driven decision-making and performance monitoring, with the ability to interpret complex data and provide insights to inform strategic decisions
• Strong leadership and team development capabilities.
• Outstanding stakeholder management skills, with experience in building collaborative relationships across diverse teams.
• Critical thinker who can offer innovative and creative solutions to problems.
• Knowledge of regulatory compliance and risk management in the gaming sector.
• Demonstrated expertise in managing operations within the online gaming industry.
• Experience in developing and implementing performance frameworks and strategies.

• Developing and implementing provider-specific strategies aligned with Business objectives and market expansion plans.
• Establishing and maintaining performance frameworks, monitoring provider performance, and implementing corrective actions as needed.
• Leading and mentoring a high-performing global operations team, fostering a collaborative environment and promoting professional growth.
• Cultivating strong relationships with internal stakeholders and managing expectations through clear communication and timely updates.
• Developing and refining operational procedures to enhance efficiency and ensure high-quality service delivery.
• Creating and maintaining reporting frameworks for operational metrics, providing insights into performance and areas for improvement.
• Ensuring all activities comply with relevant regulations and industry best practices, managing compliance-related issues effectively.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.