Game LiveOps Manager

Scopely is looking for a Game LiveOps Manager to join the Star Trek Fleet Command team in Bangalore!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

Star Trek Fleet Command's ongoing success goes from strength to strength. Our in-house developed 4X MMO was launched in 2018 and continues to evolve, being consistently one of the top 10 gross revenue Massive Multiplayer Strategy games on the market.

What You Will Do

We are looking for a Live Operations Manager to oversee the execution and troubleshooting of live operations for Star Trek Fleet Command. This individual will be assisting a team of Product Managers, ensuring smooth, engaging, and high-performing live events and operations. The ideal candidate is highly organized, detail-oriented, and experienced in managing live operations for free-to-play multiplayer games. Responsibilities include:

• Live Operations Execution: Support the planning and oversee the execution, and optimization of in-game events, seasonal content, and time-limited offers

• Operational Calendar Management: Maintain and manage the LiveOps calendar, ensuring timely execution of updates, events, and promotions

• Real-Time Issue Management: Monitor live events, identify issues, and lead rapid troubleshooting efforts to minimize downtime and player disruptions

• Performance Monitoring & Reporting: Analyze event performance data, player engagement trends, and revenue impact to continuously improve LiveOps execution

• Process Optimization: Develop and refine LiveOps workflows to improve efficiency, reduce errors, and enhance response times

• Innovation & Experimentation: Identify opportunities for new event formats, engagement tactics, and LiveOps innovations to enhance the player experience

What We’re Looking For

• Experience: 5+ years in LiveOps, game operations, or related roles,

• LiveOps Expertise: Strong background in building live events, seasonal content, and time-limited in-game promotions

• Problem-Solving Mentality: Ability to anticipate, identify, and resolve issues in a fast-paced, live service environment

• Cross-Functional Collaboration: Experience working with Marketing, Product, Analytics, and Engineering to execute live events seamlessly

• Project Management: Strong organizational skills with the ability to manage multiple projects and priorities simultaneously

• Player-Centric Mindset: Deep understanding of player behaviors and motivations in free-to-play multiplayer games

Work Schedule

This role follows a non-standard working schedule to support close collaboration with a U.S.-based team. The position requires a regular daily overlap from 9:30 PM to 11:30 PM IST to align with the Los Angeles team (this overlap is a fixed requirement). During the initial ramp-up period, new hires are also expected to be available for collaboration during daytime hours, approximately between 10:30 AM and 4:30 PM IST, with some flexibility. Candidates should be comfortable working a split schedule during the ramp-up phase, with at least two hours of guaranteed overlap with the U.S. team.

At Scopely, we create games for everyone, and we want to ensure that the people behind our games reflect that. We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

About Us

Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.

Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.

Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.

For more information on Scopely, visit: scopely.com

Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.

Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact [email protected]. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.