Game Facilitator

#EnterTheGame

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames. 

The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This job posting is for an existing vacancy. This is a part-time, permanent position at our Winnipeg West store located at 3338 Portage Ave.

The Duties and Responsibilities:  

Game Facilitation

Be professional in thought, language, and action 

Exemplify excellence in facilitation, giving customers a great experience 

Brief new groups thoroughly but concisely prior to the start of their experience

Observe customers in the gaming area and provide an explanation, if necessary

Participating with customers in games if needed to ensure customers have an excellent experience

Monitor and be attentive to game play, giving timely aid as necessary

Handling any malfunctions with support of the Team Leads

Maintain a clean and comfortable work environment 

Check-In Facilitation

Warmly greet customers when entering or leaving establishment 

Verify appointment times and explain the check-in process

Handle cash, debit, credit, or gift card transactions with customers

Issue receipts, and wristbands

Answer customer inquiries and involve a Team Lead if the answer is not sufficient 

Facility Maintenance 

Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc 

Painting around the main facility, as needed

Aiding Team Lead in checking inventory of merchandise

Resetting and disinfecting wristbands

Cleaning and disinfecting available lockers and lounge

Notifying Team Leads immediately of game failures or malfunctions

Touching up equipment; gluing props, and other unskilled tasks 

The Qualifications:  

1 year of customer service experience is considered an asset 

Must be flexible and available to work evenings, weekends, and holidays

Strong communication skills, multi-tasking, and time management skills

Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people

Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

The Perks:  

Competitive wage

Opportunities for advancement

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.