Game Facilitator (Store Associate)

#EnterTheGame 

Activate: What We Do 

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description 

Enter The Role 📱

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience. 

The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time, permanent position at our Roseville store located at 990 Pleasant Grove Blvd., Roseville, CA 95678.

Core Responsibilities

Game Facilitation

Be professional in thought, language, and action 

Exemplify excellence in facilitation, giving customers a great experience 

Brief new groups thoroughly but concisely prior to the start of their experience

Observe customers in the gaming area and provide an explanation, if necessary

Participating with customers in games if needed to ensure customers have an excellent experience

Monitor and be attentive to game play, giving timely aid as necessary

Handle any malfunctions with support of leader 

Maintain a clean and comfortable work environment 

Check-In Facilitation

Warmly greet customers when entering or leaving establishment 

Verify appointment times and explain the check-in process

Handle debit, credit, or gift card transactions with customers

Issue receipts, and wristbands

Answer customer inquiries and involve a leader if the answer is not sufficient 

Facility Maintenance 

Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc. 

Painting around the main facility, as needed

Aiding Team Lead in checking inventory of merchandise

Resetting and disinfecting wristbands

Cleaning and disinfecting available lockers and lounge

Notifying leader immediately of game failures or malfunctions

Touching up equipment; gluing props, and other unskilled tasks 

Qualifications ✔️

1 year of customer service experience is considered an asset 

Must be flexible and available to work evenings, weekends, and holidays

Strong communication skills, multi-tasking, and time management skills

Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people

Working Environment 🏢

Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks

Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store

While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time

Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours

Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder

Must be comfortable working in an environment with bright flashing lights, loud music, and fog

Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols

Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Perks That Power Our People 🪙

Competitive wage with incremental pay increase

Level up your career with growth opportunities

Ongoing learning and training with a focus on technology and innovation

Free game play and employee discounts

Fun and dynamic work environment

Casual and comfortable dress code

On-site parking 

Successful completion of a criminal record check is a condition of employment for this position.   

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.