GAIN - Operations Co-ordinator

Team: OperationsReporting to: Lead Operations ManagerLocation: Bristol / Hybrid

ABOUT:

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs.

This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams, Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel growth and deliver measurable impact.

THE ROLE:

We’re looking for a proactive Operations Co-ordinator to support and strengthen our day-to-day operations as the business continues to grow.

This is an exciting opportunity for someone who thrives on organisation, enjoys solving problems, and takes pride in making things work better. You’ll play a central role in keeping our offices running smoothly and supporting our ESG and Social Value commitments. You’ll work closely with senior stakeholders and gain exposure to compliance, audits, ESG, and facilities management, with clear opportunities to grow and take on increasing responsibility over time.

RESPONSIBILITIES:

Office & Facilities Support

• Support the effective management of all UK and international office locations, ensuring compliance with health & safety regulations.
• Co-ordinate health & safety training and risk assessments for each location.
• Be based in the Bristol office, taking responsibility for its smooth day-to-day running, including creating and maintaining the office maintenance tracker, raising and managing purchase orders for the office, and co-ordinating routine and reactive maintenance activities
• Monitor and track office budgets, identifying opportunities for efficiency, cost reduction, and alignment with ESG commitments.
• Help build a welcoming, collaborative “One GAIN” culture across all offices.
• Arrange and co-ordinate local Bristol office events, supporting employee engagement and fostering a strong team culture.
• Ensure all sites meet ISO 27001 physical security requirements.

Compliance & Audits

• Maintain and continuously improve the company compliance register, working closely with Legal, Finance and HR to ensure actions are completed and properly documented.
• Create and manage a clear audit schedule across policies and regulatory requirements.
• Plan and conduct internal audits, including evidence gathering, reporting and tracking corrective and preventative actions.
• Support ongoing compliance with ISO 27001 and ISO 9001 standards.
• Conduct supplier and contractor audits to ensure contractual and regulatory compliance.
• Coordinate training and awareness initiatives on key operations compliance topics.
• Work with HR to track training attendance and ensure employees understand company policies and procedures.
• Maintain accurate, well-structured records to support informed decision-making at leadership level.

Processes, Policies & Documentation

• Maintain operational process documentation to support consistency.
• Support the development and rollout of policies and procedures across the business.
• Help gather feedback across the organisation on opportunities of improvement which will help to streamline processes and improve ways of working.

Social Value

• Track and maintain records on energy consumption across office sites for statutory accounts report, ESOS and ESG (Energy consumption & Business travel mileage and type of travel)
• Track and report on ESOS action plan and Carbon reduction plan to ensure we are hitting targets.
• Track and maintain records on the below for Social Value community commitments.
• Help coordinate Social Value initiatives across departments, including environmental programs, diversity & inclusion, and community engagement.
• Conduct desktop research on ESG trends, frameworks (e.g. GRI, SASB, TCFD), and benchmarking against peers.
• Assist with the creation of annual reports e.g. Social Value Impact report, ESG, ESOS.

General

• Provide administrative support across operations team.
• Maintain accurate records and ensure confidentiality in handling sensitive information.

Requirements:
• Experience in operations, office management, compliance or a similar role.
• Highly organised, with excellent attention to detail.
• Comfortable managing multiple priorities and deadlines.
• Confident working with registers, trackers and structured documentation.
• A proactive, solutions-focused mindset.
• Strong communication skills and the confidence to work with stakeholders across the business.
• A genuine interest in developing into a broader operational leadership role over time.

HOW YOU’LL WORK:

Rebel Thinking: We don’t accept “good enough”. Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.

Make It Happen: “We turn intent into momentum.” Making it Happen is about turning ambition in to action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.

Swarming Our Expertise: “Individually smart. Collectively unstoppable.” Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solver harder problems faster and deliver results no single expert could achieve together.

Benefits:
Our benefits for UK employees include:

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing


GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity