GAIN - Central Operation - HubSpot Systems Support Specialist

This is Gain Ltd

Mumbai, Maharashtra, India Hybrid permanent

Posted: March 28, 2026

Quick Summary

We're hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot in Mumbai, India. The ideal candidate will be responsible for keeping the CRM accurate, well-managed, and easy for teams to use through excellent execution, strong attention to detail, and ‘systems thinking’. The successful candidate will be trusted to work independently and be responsible for providing high-quality support to the team.

Required Skills

Job Description

Job Description: HubSpot Systems Support Specialist
Role title: Systems Support Specialist – HubSpot
Department: Central Operations
Location: India (Andheri)
Reporting to: Central Operations – Systems Lead

Role purpose

We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”.

You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer.

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Key responsibilities

HubSpot support & administration

• Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).

• Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.

• Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.

• Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.

• Maintain clear notes/documentation for recurring requests and improvements.

Other operational support

• Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.

• Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.

• Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.

Skills & experience

Essential

• Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).

• Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.

• Analytical and detail-oriented, especially when working with data and segmentation.

• Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.

• Clear written communication and comfort working with multiple internal stakeholders.

• Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.

Desirable

• HubSpot certifications.

• Experience supporting a multi-team/multi-business-unit organisation.

• Familiarity with basic CRM governance concepts (data standards, access control, documentation).

Personal attributes

• Fast learner with strong initiative.

• Calm, methodical, and reliable under pressure.

• Comfortable asking questions to confirm understanding—especially where changes could have wider impact.

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