FX Product Operations Specialist

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose

We are looking for a proactive, detail-oriented Product Operations Specialist dedicated exclusively to our FX vertical. As the bridge between our FX clients, the sales team, and our technical infrastructure, your mission is to ensure every client is "ready to trade" and that any operational friction is eliminated instantly.

You will be the primary point of contact for FX-specific support, allowing our product leads to focus on scaling while you own the day-to-day execution and troubleshooting.

Reports To

Business Operations Manager

Who You Are

• Operational Grit: At least 2+ years of experience in Product Ops, Fintech Support, or FX Operations.

• Bilingual: English and Spanish fluency

• Technical Comfort: You aren't afraid to dig into back-end systems to understand why a client is stuck.

• Urgency & Ownership: This is a fast-paced environment. You need to be able to prioritize multiple requests without losing your cool.

• Communication: Ability to translate complex technical blockers into clear updates for both clients and internal FX sales teams.

What You Will Do

• Onboarding & Readiness: Own the end-to-end operational readiness for FX clients. This includes addressing and resolving setup issues and ensuring a seamless transition from "signed" to "operating."

• Expert Troubleshooting: Act as the first line of defense for account errors or product glitches. You’ll investigate, diagnose, and solve issues before they escalate.

• Stakeholder Shield: Serve as the "Go-To" person for the FX team and their clients. You will manage the high volume of incoming requests that currently sit with the product leads.

Process Improvement: Identify recurring "bottlenecks" in the FX workflow and work with the broader team to automate or document solutions.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

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Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

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Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.

• Remote-first work environment.

• Employee Stock Option program.

• Zero trading fees through our Bitso Alpha app.

• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.

• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

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