FVIA CSM Associate - (Midwest Region)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter.
We help firefighters see inside buildings and police officers see around street corners. We provide the situational awareness first responders need when a moment brings catastrophe. We do this by connecting them to seamless communication networks, applications and services, by providing them with real-time information, and by arming them with intuitive, nearly indestructible handheld devices.

The Fixed Video Team is a critical part of Motorola Solutions. Our FVIA Project Manager helps bring together the innovative video solutions that make a difference in the moments that matter most!

Job Description

The primary responsibility of the FVIA Associate Customer Support Manager (ACSM) is to manage the Fixed Video IA Lifecycle Service (LCS) business effectively and efficiently. This business is a combination of pre-sale support, forecasting, proposing new services, contract renewals, customer support, and building relationships with customers and the video subcontractors.

The Associate CSM will ensure customer satisfaction by helping provide solutions for any service or process that do not produce the correct result. In addition, the Associate CSM will have various contracts management responsibilities to help assist the broader video team in North America.

Responsibilities:

• Manage various process within Fixed Video and Lifecycle Services

• Handle escalated business matters

• Attend weekly forecasting meetings

• Build relationships and increase customer satisfaction

• Propose new services

• Review and revise customer invoices

• Renew customer contracts

• Travel to customer sites for demos and staging

Preferred Skills:

• Great communication skills verbal and written

• 3 years of experience working in a Customer Service, Customer Support, Project Management, or Sales environment preferred.

• Experience managing multiple projects at the same time

• Experience forecasting and generating reports

• The ability to travel up to 25%

Target Base Salary Range: $70,000-$80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Associates, or Bachelor's degree in Business, Communications, Finance, General Studies, IT, or Management required.

• 3 years of experience working in one of the following areas: Account Management, Customer Service, Customer Support, LMR, Project Management, Public Safety, Sales, or Technical Services Required.

• Must be able to obtain a background clearance as required by our government customers.

#LI-JM3

#LI-REMOTE

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.