Fusion Center Operations Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Fusion Center Operations Manager

We are seeking a collaborative and mission driven leader to serve as Operations Manager of the Singapore Fusion Center—part of Mastercard’s global network of integrated Fusion Centers and the third major iteration of our follow-the-sun intelligence and response model. The Singapore Fusion Center will operate in close alignment with the Global Fusion Center Headquarters based at the Saint Louis Tech Hub in Missouri, USA, and the European Cyber Resilience Center (ECRC) in Waterloo, Belgium. Together, these centers form a coordinated, always-on global capability designed to deliver continuous intelligence, monitoring, and response across time zones.

This critical role will drive our internal customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about collaboration, communication and culture. They will have advanced presentation skills, be highly motivated, intellectually curious, analytical, and possess a futurist mindset.

Responsibilities

• Drive end-to-end project management, including initiating and tracking Fusion Center projects and workstreams across cyber, geopolitical, fraud, and enterprise resilience domains.
• Lead and coordinate enterprise incident response efforts during critical events, ensuring aligned situational awareness across global operations that impact technology, reputation, personnel, and business continuity.
• Develop and deliver high-quality briefs, reports, and presentations for executives, preparedness exercises, and collaboration sessions.
• Analyze threats and opportunities, synthesize findings into actionable insights, and communicate results effectively by leveraging partner capabilities and resources.
• Assist in coordinating large-scale preparedness exercises, including Threatcasting and threat briefings, to advance enterprise resilience.
• Increase the maturity of key Fusion Center capabilities across governance, people, processes, and technology to help Mastercard achieve integrated cyber defense, proactively monitor, detect, investigate, and respond to known and unknown attacks.
• Host tours and serve as a security ambassador internally and externally, showcasing Fusion Center capabilities and fostering a culture of security awareness.
• Support key internal and external relationships with industry, law enforcement agencies, and vendor partners to strengthen collaboration and threat response capabilities.
• Protect Mastercard and its stakeholders

Requirements

• Excellent communication, listening & facilitation skills
• Excellent organizational and project management skills, with the ability to prioritize multiple initiatives, manage complex timelines, and deliver results in fast-paced, dynamic environments.
• Sound judgment, problem-solving, and decision-making abilities
• Possess a personal passion for fostering a culture of decency, collaboration, and team spirit
• Experience managing senior-level relationships
• Experience mentoring and coaching others
• Excellent ability to take a pragmatic approach to dealing with situations where confidentiality is important or where our work is of a sensitive nature
• Excellent ability to anticipate threats and risks, articulate threat risk to stakeholders and make thoughtful, balance recommendations to stakeholders
• Experience using tools like Microsoft PowerPoint, Excel, Word, PowerBI, PowerAutomate, Teams and Threat Intelligence platforms like Recorded Future.
• Some knowledge in least two of as the following cybersecurity disciplines: Fusion Center, Security Operations Center, Network Security, Incident Response, Forensics, Threat Intelligence, Vulnerability Management, Risk Management, or Business Operations
• Have a clear mission that focuses on protecting Mastercard, our employees and the payments ecosystem
• Have experience creating presentations using common applications, developing graphs and visuals from various data sources, and experience working with others to coordinate meetings and events
• Continually look at the Fusion Center processes to see what can be done better or where automation is possible
• Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
• Be skilled at explaining technical problems succinctly and clearly
• Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.