Fund Operations Associate

About the role:

At fundcraft, we’re revolutionising the fund industry through a fully digital, integrated, and scalable product: digital fund operations. Our Transfer Agency team plays a key role in this mission by ensuring accurate and efficient investor onboarding, transaction processing, and investor recordkeeping for alternative investment funds.

As part of the Product Delivery department, the Transfer Agency function sits at the core of client delivery and regulatory compliance. You'll work closely with internal and external stakeholders to support fund managers and their investors throughout the investor lifecycle, while leveraging technology to streamline and elevate the TA experience in the fundcraft way of working. We’re looking for detail-oriented professionals who thrive in fast-paced environments and are motivated to challenge the status quo of traditional fund administration.

This position is based in Spain and reports directly to the Manager in Transfer Agency & Register.

Key Responsibilities:

• Maintain and update shareholder registers on the platform.
• Extract and prepare shareholder registers as required.
• Initiate and configure the closing process on the platform, ensuring all fundraising methodologies and details (e.g., board date, commitments, share classes, geography, LP type) are correctly set up.
• Verify investor KYC completion and the availability of signed subscription agreements.
• Collect signed minutes and resolutions, finalise the process, and notify the client.
• Monitor API notifications and ensure proper registration on the platform (when applicable).
• Open transfer processes or coordinate with the client as per SLA.
• Collect signed legal agreements and input transfer details into the platform.
• Initiate the capital call or coordinate with the client via API, depending on SLA.
• Verify compliance for any blocked investors and address issues as needed.
• Confirm reconciliation with Accounting before generating calculations.
• Apply necessary fees, discounts, or side letter conditions as per the LPA.
• Send calculations for client review, distribute notices to investors, and ensure proper uploads to relevant portals.
• Track and record all investor transactions (subscriptions, redemptions, transfers, switches).
• Store all investor agreements (side letters, LP agreements) and updates, notifying KYC/AML of changes.
• Manage direct subscriptions, capital calls, distributions, and share transfers on the platform.
• Reconcile payments and verify distribution payments to LPs in coordination with the Accounting system.

Requirements:
Qualifications & Experience:

• Bachelor’s degree in Business Administration, Finance, Law, or a related field (recent graduates welcome).
• Fluency in English is required; Spanish or Catalan are a plus.
• Basic understanding of financial instruments and fund structures (training will be provided).
• Up to 2 years of experience in a financial services, fund administration, or back-office operations role is an advantage, but not mandatory.
• Any internship or exposure to fund operations, AML/KYC, or data processing will be considered a plus.
• Interest in working with digital tools and ability to work with data and documentation accurately.

Skills & Behaviours:

• Demonstrate a high level of accuracy in handling transactions and documentation, ensuring all data entries and updates are precise and compliant.
• Show a commitment to delivering excellent service by responding to requests promptly and maintaining a positive, professional attitude in client interactions.
• Work effectively within the team, supporting colleagues and contributing to a cooperative environment focused on achieving collective goals.
• Display flexibility when adjusting to evolving tasks and priorities, responding well to feedback, and quickly adopting new procedures or technologies.
• Seek opportunities to deepen industry knowledge, ask questions to understand processes thoroughly, and actively participate in training sessions.
• Handle sensitive information with the highest degree of confidentiality and adhere to company policies and regulatory standards.
• Communicate clearly and professionally with team members and stakeholders, ensuring transparency and understanding in all interactions.
• Approach challenges with a solution-focused mindset, identifying ways to improve processes and enhance operational efficiency.

Benefits:
• Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
• Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
• Embrace automation and seamless tech integration in your workflows, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
• Work in a comfortable, ergonomic environment within our spacious, modern offices where you can enjoy daily fresh fruit and coffee!
• Monthly afterworks organised by the company to unwind and strengthen team connections.