Functional Support Specialist

Confidential

Rotterdam, Zuid-Holland, Netherlands permanent

Posted: January 30, 2026

Quick Summary

We are looking for a Functional Support Specialist to join our team and contribute to the development of our autonomous greenhouse software. The ideal candidate will have a good skillset in data and artificial intelligence, and be able to work with the latest technologies. The role involves supporting customers and colleagues to run the software smoothly.

Required Skills

Job Description

Functional Support Specialist on a global scale

Do you want to contribute to global challenges with solutions based on data and artificial intelligence? Want to work with the latest technologies? Blue Radix is looking for an Functional Support Specialist with a good skillset to support customers and colleagues to run our autonomous greenhouse software smoothly.

In this role you are the bridge between our customers and the rest of our team. You are responsible for the optimal functioning and continuity of our systems. You are a vital connector between our users, colleagues and our external partners. You help with technical questions, service request and monitoring our landscape. Next to this you are responsible for setting up, maintaining and coordinating new connections for our worldwide customers with our external partners.

Who we are?

Blue Radix is the AI-specialist and market leader on autonomous greenhouse management in the international horticulture market. Our customers grow high-quality crops with the latest technology. Our algorithm-based technology has been fully developed in-house by a highly motivated group of data, crop, energy, and tech experts.

We use the latest technology to offer a robust and scalable AI-platform to support our fast-expanding customer group. Are you eager to help us achieve this great ambition?

Your job

As a Functional Support Specialist, you serve as the vital link between colleagues, external partners and our customers.

• System Setup & Support – Manage technical connections for new and existing customers and provide timely support via email, phone and Teams.

• User Support & Incident Management – Deliver first- and second-line SaaS support, diagnose issues, coordinate solutions with internal teams & vendors, and handle service requests.

• System Performance & Security – Conduct regular performance and security checks, monitor system health 24/7 with the team, and mitigate vulnerabilities.

• Vendor & Partner Coordination – Collaborate with SaaS vendors and partners for integrations, updates, and issue resolution while ensuring seamless IT communication.

• Data & Reporting – Generate insights on system performance and support users with data retrieval, analysis, and reporting.

• Process Optimization & Automation – Identify automation opportunities and continuously improve service processes for efficiency.

• Security & Compliance – Ensure adherence to data protection policies and maintain system security at all levels

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