Functional Consultant (Saudi National)

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

IFS is seeking a dynamic and ambitious individual to join our team as a ITSM Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge ITSM industry solutions. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.

To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the ITSM domain. You will be responsible for combining industry knowledge with IFS best practices to guide the customer through the implementation of core IFS business solutions.

Tasks include:

• Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
• Understanding the customer’s business, industry and local asset, service and maintenance practices and policies.
• Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
• Seeking opportunities to increase customer satisfaction and deepen customer relationships.
• Understanding customer business needs and guiding them in the most effective usage of IFS Products.
• Steering and owning the solution definition and scope for the ITSM portion of the IFS Solution.
• Identifying and bridging the gap between the customer’s business needs and IFS Products.
• Conducting customer training sessions and workshops.
• Guiding and assisting the customer with testing and Go Live cut-over strategies.
• Keeping up to date with regulatory and compliance needs of the ITSM domain in the key focus industries.
• Managing, coaching and mentoring IFS colleagues.
• Contributing to the continuous improvement of existing IFS products, processes and methodology.

Requested:

• An academic background  in Engineering, Business, Information Technology or equivalent.
• Proven history delivering ITSM Solutions in a similar role.
• Proven ability to lead and influence teams, colleagues, customers and partners.
• Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer facing role.
• Expertise in business process mapping and deployment.
• Strong problem-solving ability, analytical skills and strategic thinking.
• Excellent social skills including stakeholder management, negotiation and influencing skills.
• Excellent communication and presentation skills at the executive level.
• Ability to work independently and within a team setting.
• Fluent in English, both oral and written.
• Ability to travel nationally and internationally.

Preferred:

• Knowledge and record of ITSM products implementation.
• Industry-specific knowledge from target industries (Aerospace, Defense, Manufacturing, Engineering and Construction, Energy, Utilities and Resources.

It would be advantageous if you have:

• Knowledge and record of successful ITSM product implementations.
• Knowledge and record of successful Cloud-based implementations.
• Industry-specific knowledge from target industries.
• Previous experience in consulting services
• Solid knowledge of IFS products, or similar ERP/EAM/FSM main players solutions
• Formal Project Management training and certifications (such as Project Management Institute, Prince 2, IPMA and so on.
• Business Process Certifications, such as APICS, CPIM
• Strategic Program Certifications, such as Six Sigma Black Belt